JACK GOWEN
Frisco,TX
Summary
Dedicated Sales Representative known for high productivity and efficiency in task completion. Possess specialized skills in lead generation, customer relationship management, and sales analytics. Excel with top soft skills including communication, adaptability, and problem-solving to meet and exceed sales targets.
Overview
6
6
years of professional experience
Work History
Sales Representative/Account Manager
TMC Cable
Farmers Branch, Texas
10.2025 - Current
- Drove sales through targeted outbound calling and effective lead follow-up using scripts and phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Coordinated follow-up communications with clients to ensure satisfaction and retention.
- Addressed customer inquiries promptly and professionally, contributing to high levels of customer satisfaction.
- Provided customers with product information, pricing and availability.
- Provided feedback to management on customer preferences and market trends.
- Leveraged CRM systems to monitor sales activities and customer interactions, enhancing relationship management.
Sales Representative
Nebraska Furniture Mart
The Colony, USA
05.2023 - 11.2025
- Achieved and exceeded key performance indicators (KPIs) and Net Promoter Scores (NPS) while maintaining operational excellence and customer satisfaction.
- Ranked in the top 25% of sales volume writers during tenure at the company.
- Ranked in the top 25% for lowest return rates on sales during company tenure.
- Led efforts in writing add-on warranties, contributing to increased revenue and customer protection.
- Skilled in product education, customer engagement, and delivering tailored solutions that meet client needs.
- Provided thoughtful, informed recommendations while maintaining consultative, customer-first approach, enhancing client satisfaction.
- Sales Representative with a strong commitment to representing the company with integrity and professionalism.
Team Lead
Panera Bread
Frisco, USA
09.2020 - 04.2023
- Led operations and staff to enhance efficiency and elevate customer satisfaction.
- Resolved customer concerns promptly and professionally, fostering a positive dining experience and collaborative team environment.
- Oversaw daily kitchen functions, managed inventory, and ensured a clean, organized workspace to support operational success.
Education
HIGH SCHOOL DIPLOMA -
Lebanon Trail High School
Frisco, TX01-2021
Some College (No Degree) - Business Administration
Tyler Junior College
Tyler, TXSkills
- Consultative selling
- New customer acquisition
- Lead generation
- Customer retention
- Prospecting clients
- Objection handling
- Sales presentations
- CRM proficiency
- CRM systems
- Microsoft Office
- Problem solving
- Time management
- Adaptability
- Team leadership
- Effective communication
- Advanced writing proficiency
Timeline
Sales Representative/Account Manager
TMC Cable
10.2025 - Current
Sales Representative
Nebraska Furniture Mart
05.2023 - 11.2025
Team Lead
Panera Bread
09.2020 - 04.2023
HIGH SCHOOL DIPLOMA -
Lebanon Trail High School
Some College (No Degree) - Business Administration
Tyler Junior College