Melissa Smith
Tulsa,OK
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving goals by monitoring employee performance and coaching staff on effective methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
Work History
Department Supervisor
Macy's
10.2017 - Current
- Provide hands-on direction to Colleagues for the operation of the DC so that they contribute to the overall successful movement of merchandise
- Work closely with Trainers and Peers to ensure Colleagues are trained/cross-trained and certified in all operational areas
- Recognize training deficiencies and work with the Manager to retrain/address issues
- Assist in the development of all Colleagues and work to stimulate the growth of high-performing team members
- Working with the ICQA/ARO Manager, set appropriate priorities for self and team to maximize speed and results; plan proactively to avoid crisis; handle unavoidable crises effectively
- Practice open and continuous communication; keep others well informed; present written and verbal ideas in easily understood ways; conduct daily team meetings
- Ensure associates are working toward continuous improvement goals and objectives.
Benefits Consultant
Aflac
11.2016 - 10.2017
- Develop positive working relationships with clients
- Approach clients via cold calling and direct mail to inquire about their insurance situations and future needs
- Explain the differences in policy specifics so, clients can make informed decisions about their purchases
- Assist with obtaining underwriting approval
- Respond to clients' questions and complaints
- Follow up with clients after initial meetings or conversations
- Participate in continuing education programs in both insurance and sales.
Auction Services Representative
Williams & Williams
09.2015 - 09.2016
- Assisting potential buyers and sellers to understand the auction process, address problems, and assist with technical issues
- Assist with projects daily, including proofreading, contract preparation, purchase orders, research, and property preservation.
Assistant Store Manager
Sally Beauty Supply
06.2014 - 03.2015
- Responsible for the implementation of store policies and procedures regarding payments, returns, and exchanges
- Training new employees on corporate regulations and duties
- Administratively prepared employee schedules received shipments and ordered supplies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Course Certificate in Planning and Organizing for Supervisors -
Tulsa Community College
Tulsa, OKCourse Certificate in Modern Supervisor Skills -
Tulsa Community College
Tulsa, OKCourse Certificate in Leadership Motivation and Organizational Control -
Tulsa Community College
Tulsa, OKBachelor of Arts in Developmental Psychology -
Northeastern State University
Tahlequah, OK05.2005
Skills
- Proficient in Microsoft Suite including Excel and PowerPoint
- Excellent verbal and written communication skills
- Creative problem solver
- Detail oriented
- Strong organizational skills
- Team-oriented as well as a self-starter
- Process and Procedure Development
- Stock Management
Timeline
Department Supervisor
Macy's
10.2017 - Current
Benefits Consultant
Aflac
11.2016 - 10.2017
Auction Services Representative
Williams & Williams
09.2015 - 09.2016
Assistant Store Manager
Sally Beauty Supply
06.2014 - 03.2015
Course Certificate in Planning and Organizing for Supervisors -
Tulsa Community College
Course Certificate in Modern Supervisor Skills -
Tulsa Community College
Course Certificate in Leadership Motivation and Organizational Control -
Tulsa Community College
Bachelor of Arts in Developmental Psychology -
Northeastern State University
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