Melissa Smith
Wills Point,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Forney ISD
Forney, TX
10.2022 - Current
- Ensured safety of passengers by following all traffic laws and regulations.
- Developed relationships in order to ensure prompt service when necessary.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols
- Communicated effectively regarding any transportation issues.
- Developed positive relationships through friendly interactions.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Negotiated situations in order to resolve disputes quickly.
- Maintained accurate documentation of all activity within designated system.
- Resolved customer complaints related to delays
OTR Team Truck Driver
Landstar Ranger
Fort Worth, TX
06.2021 - 10.2023
- Maintained log books according to DOT regulations.
- Delivered shipments on time while adhering to strict deadlines.
- Communicated with dispatchers regarding delivery schedules and route changes.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Ensured compliance with all applicable laws and regulations related to truck driving.
- Inspected cargo for damage or discrepancies before signing off on documents.
- Completed paperwork accurately and efficiently at the end of each trip.
- Stayed up-to-date on industry trends through continuing education courses.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Loader
UPS
Mesquite, TX
08.2021 - 03.2022
- Provided customer service support and addressed customer inquiries.
- Generated reports on customer service activities.
- Developed creative solutions to challenging customer service situations.
- Resolved customer service inquiries promptly and efficiently.
- Maintained records of customer service agreements and invoices.
- Inspected merchandise for damages prior to loading onto trucks.
- Verified accuracy of shipments against invoices or orders.
- Maintained records of goods loaded and unloaded from vehicles.
- Responsible for keeping track of shipping documents such as bills of lading, manifests., ensuring they are properly filled out before loading onto trucks.
- Unloaded materials by hand or with equipment to help team meet work demands.
Dental Assistant
Brident Dental & Orthodontics
Dallas, TX
09.2015 - 01.2019
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Organized patient records and kept track of treatment plans.
- Verified insurance coverage for prospective patients prior to treatments being rendered.
- Communicated with other medical professionals regarding patient care needs.
- Maintained inventory of all materials used within the clinic setting.
- Answered phones promptly and handled inquiries from potential clients professionally.
- Kept track of treatment information in patient records.
Education
Some College (No Degree) - Business marketing
Darton State College
Albany, GASkills
- Incident Reporting
- Route Planning
- Cost Analysis
- Documentation skills
- Customs Compliance
- Regulatory knowledge
- Coordinating schedules
- Documentation Management
- Assisting customers
- Negotiating rates
- Account updating
- Data Entry
- Data Collection
- Scheduling
- De-Escalation Techniques
- Problem Resolution
- Customer consulting
Certification
- All Lines Claims Adjuster License - August 2023 to Present
- CDL Class A with Hazmat - July 2019-July 2024
References
References available upon request.
Timeline
Transportation Specialist
Forney ISD
10.2022 - Current
Loader
UPS
08.2021 - 03.2022
OTR Team Truck Driver
Landstar Ranger
06.2021 - 10.2023
Dental Assistant
Brident Dental & Orthodontics
09.2015 - 01.2019
Some College (No Degree) - Business marketing
Darton State College
- All Lines Claims Adjuster License - August 2023 to Present
- CDL Class A with Hazmat - July 2019-July 2024
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