MELISSA SMITH
Boston
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Management Intern
Boston Housing Authority
08.2024 - Current
- Managed phone calls, recorded messages, handling data entries, scanning documents into OnBase, and performed various office duties
- Greeted residents and provided customer service
- Knowledgeable of Fair Housing Act and Section 504 of the Rehabilitation Act
Benefits and Eligibility Representative
Mass Health / Pro Pivotal
03.2023 - 03.2024
- Assisted individuals and families in determining eligibility for MassHealth benefits
- Managed applications and case management via phone and in-person
- Reviewed documents for accuracy and completeness
- Represented the agency at hearings and reconciled case information with external sources
Urology Scheduling Specialist
Massachusetts General Hospital
03.2020 - 11.2022
- Coordinated patient registration and scheduling for new patient appointments
- Provided patient information and arranged necessary services
- Handled incoming calls, referrals, and scheduling information
- Assisted in training new employees and ensured HIPAA compliance
Clinical Scheduling Specialist
Dana-Farber Cancer Institute
09.2019 - 12.2019
- Scheduled appointments for established patients following clinic guidelines
- Triaged patient calls and acted as a liaison between patients, families, and providers
- Managed daily schedule changes and patient databases
Administrative Assistant
Hertz
05.2019 - 07.2019
- Managed inbound and outbound correspondence and new hire onboarding
- Assisted with timesheet processing for over 240 employees and maintained accurate payroll records
- Handled accounts receivable and payable
Administrative Representative
Enterprise Holdings
04.2015 - 05.2019
- Handled customer service inquiries and assessed rental needs over the phone
- Managed accounts receivable, billing support, and various administrative tasks
- Assisted with vehicle maintenance and problem resolution
Professional Teller
Bank of America
06.2008 - 02.2014
- Processed financial transactions and adhered to banking policies and regulations
- Managed cash vault operations and conducted audits
Sales Representative
ACN
01.2009 - 02.2010
- Recruited and trained sales representatives on product knowledge and relationship-building
- Conducted outbound calls and community outreach to generate new business
- Delivered business presentations to potential buyers to promote sales
Assistant Manager
Olympia Sports
06.2007 - 01.2008
- Managed daily operations, including opening/closing procedures, cash handling, and payroll
- Oversaw staff, delegated tasks, and ensured effective execution of responsibilities
- Handled inventory, stockroom, and cash management; provided product knowledge to customers
- Designed creative displays and delivered excellent customer service
Sales Associate
Macy's
10.2006 - 12.2006
- Handled opening/closing procedures and balanced cash registers
- Managed inventory and provided product information to customers
- Created innovative displays to attract and engage customers
Education
Certification - Public Housing Rent Calculation
NAN MCKAY
Boston, MA02-2025
Property Management Completion Certificate -
YMCA Training Inc.
09.2024
Certified Professional of Occupancy -
National Affordable Housing Management Association
09.2024
Real Estate Course -
Lee Institute of Real Estate
05.2014
B.A. - Political Science
Wilberforce University
05.2007
Skills
- Customer Service
- Office Management
- Case Management
- Eligibility Determination
- Accounts Receivable/Payable
- Problem Resolution
- Sales
- Training
- Staff Management
- Cash Management
- Real Estate
- Adaptable
- Tenant relations
- Rent collection
Certification
Certified Professional of Occupancy
Public Housing Rent Calculation
Affiliations
- Mandela New Life, 2016, Present
- Mandela Resident Cooperative Association, Inc., 2015, Present
Timeline
Property Management Intern
Boston Housing Authority
08.2024 - Current
Benefits and Eligibility Representative
Mass Health / Pro Pivotal
03.2023 - 03.2024
Urology Scheduling Specialist
Massachusetts General Hospital
03.2020 - 11.2022
Clinical Scheduling Specialist
Dana-Farber Cancer Institute
09.2019 - 12.2019
Administrative Assistant
Hertz
05.2019 - 07.2019
Administrative Representative
Enterprise Holdings
04.2015 - 05.2019
Sales Representative
ACN
01.2009 - 02.2010
Professional Teller
Bank of America
06.2008 - 02.2014
Assistant Manager
Olympia Sports
06.2007 - 01.2008
Sales Associate
Macy's
10.2006 - 12.2006
Property Management Completion Certificate -
YMCA Training Inc.
Certified Professional of Occupancy -
National Affordable Housing Management Association
Real Estate Course -
Lee Institute of Real Estate
Certification - Public Housing Rent Calculation
NAN MCKAY
B.A. - Political Science
Wilberforce University
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