Melissa Smith
Glendale,CA
Summary
Results-driven professional with a strong background in banking and shipping/receiving at REI, excelling in accurate cash management and critical thinking. Proven ability to enhance operational efficiency and reduce errors through effective collaboration and innovative solutions. Skilled in Excel and committed to delivering exceptional service while maintaining compliance and accuracy in all transactions.
Overview
8
8
years of professional experience
Work History
Retail Banker
REI
2023.03 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted clients in selecting appropriate financial products based on individual needs and goals (Credit card).
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Collaborated with team members to streamline operations and improve overall branch efficiency.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Communicated directly and on an ongoing basis with Treasury Ops in regards to missing and late change orders.
- Accurately maintained the store safe and performed audits to ensure accuracy.
- Worked with inventory management staff to keep accurate inventory records in regards to missed transactions and double charges.
- Processed check requests within 24 hours of receiving them.
- Prepare cash deposits twice a week.
- Work with asset protection and fraud departments to investigate suspicious gift cards.
- Train staff on the REI rounding guidelines.
Shipping and Receiving Associate
REI
2025.01 - Current
- Managed inbound and outbound shipments, ensuring accuracy and timeliness of delivery.
- Operated pallet jacks safely to move inventory within warehouse.
- Conducted regular inventory audits to maintain accurate stock levels.
- Collaborated with team members to streamline receiving processes and improve efficiency.
- Implemented best practices for packaging and labeling shipments, reducing errors.
- Utilized warehouse management systems for tracking shipments and inventory control.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Sorted and delivered materials to different work areas and staff.
- Conducted research to address shipping errors and packaging mistakes.
Early Childhood Education Teacher
Synapse Atelier
2018.10 - 2021
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing classroom environment promoting social-emotional development.
- Collaborated with parents to enhance student learning and address individual needs.
- Integrated art, music, and play into curriculum to stimulate creativity and critical thinking.
- Assessed student progress through observational methods and adapted instruction accordingly.
- Organized field trips and extracurricular activities that enriched students'' educational experiences outside of the classroom setting.
- Communicated regularly with parents and guardians regarding their child''s progress, addressing any concerns or questions promptly and professionally.
- Assisted in organizing school-wide events such as book fairs and parent-teacher conferences, fostering strong community relationships.
- Developed weekly lesson plans and activities to engage children and promote learning.
Education
Bachelor of Arts - Education
California State University, Northridge
Northridge, CA2020-03
Skills
Accurate cash management
Excel and Libre Office
Cash handling
Reporting and documentation
Critical thinking
Higher level math skills
Strong interest in accounting
Timeline
Shipping and Receiving Associate
REI
2025.01 - Current
Retail Banker
REI
2023.03 - Current
Early Childhood Education Teacher
Synapse Atelier
2018.10 - 2021
Bachelor of Arts - Education
California State University, Northridge