Melissa Somoza
Tucson
Summary
Accomplished Team Lead with expertise in configuration management at Raytheon. Skilled in change management and relationship building, I successfully managed budgeted hours and optimized team performance. Proven track record in coaching and mentoring, enhancing employee skills, and streamlining processes to meet program goals and improve operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead, Configuration Management
Raytheon, an RTX Company
05.2022 - Current
- Managed schedules, worked with the team to ensure coverage for core hours.
- Trained new team members by sharing information on program procedures and command media requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different tasking to provide optimal coverage and meet program needs.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgeted hours for production.
Team Lead - Configuration Management
Raytheon
05.2019 - 05.2022
- Worked different tasking to provide optimal coverage and meet program goals.
- Trained new team members by sharing information on program processes and command media requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities and monitored performance.
Configuration Management Analyst
Raytheon
11.2006 - 05.2022
- Followed all company policies and procedures to deliver quality work.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database for metrics.
- Provided metrics reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to processes or procedures.
Education
MBA - Business Administration And Management
University of Phoenix
Tucson, AZBachelor of Science - Business Managment
University of Phoenix
Tucson, AZSkills
- Change management
- Relationship building
- Deadline management
- Regulatory compliance
- Employee training
- Attention to detail
- Project management
- Task delegation
- Coaching and mentoring
- Conflict resolution
- Process improvement
- Workflow management
Certification
- NDIA Certified Configuration and Data Management Manager 2023
Timeline
Team Lead, Configuration Management
Raytheon, an RTX Company
05.2022 - Current
Team Lead - Configuration Management
Raytheon
05.2019 - 05.2022
Configuration Management Analyst
Raytheon
11.2006 - 05.2022
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Managment
University of Phoenix