Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Melissa Soroka

Surprise,AZ

Summary

Team player looking for a position within your facility where I can utilize self motivation and the ability for growth and knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Patient Financial Services Representative

Phoenix Children Hospital
Phoenix, AZ
01.2023 - Current
  • Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data. Obtain authorizations and insurance verifications.

Patient Logistics

Dignity Health
Phoenix, AZ
08.2022 - Current
  • Takes inbound and outbound calls from Physicians and other hospital staff to obtain Vitals, patient demographics. Escalated calls and cases based upon priority of the calls. Uploads clinicals and downloads files. Arrange Doc to Doc calls and arrange transportation to and from facilities.

Registration Lead

Honor Health
Phoenix, AZ
02.2019 - Current
  • Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems
  • Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume
  • Runs reports, batch deposits, trains staff.

Front Office

Vein Specialist of Arizona
Phoenix, AZ
10.2016 - 05.2019
  • Duties include patient check in and out, insurance verification, monthly reports, referrals, authorizations, benefits overviews, HIPAA, data entry, collect copays, back office duties, room patients and assist in procedures when needed.

Front Office Lead/ Surgical tech

Cardio Thoracic & Vascular Surgeons
Scottsdale, AZ
12.2013 - 10.2016
  • Duties include data entry, greets patients, takes incoming calls & makes outgoing calls, over sees two locations, office dictation, orders supplies, referrals, takes payments, oversee to different front office locations such as ( employees call outs, coverage, patient complaints, etc.) & report to office manager
  • Helps out in various procedures such as (liposuction, PRP, stem cell, fat transfer, vein procedures)
  • Processed fat, set up sterile fields, prepped patients, cleaned instruments, and any other duties as needed.

Front Office

Foothills Sports Medicine
Peoria, AZ
10.2011 - 12.2013
  • Verify insurance, greet patients, intakes, data entry, answer phones, authorizations, takes payments from patients, scheduling patients
  • Performs other duties as needed.

Scheduling Rep

Simon Med Imagining
Phoenix, AZ
03.2009 - 10.2011
  • Scheduled patients for imaging
  • Insurance verifications, and authorizations
  • Took incoming and outbound calls.

Admin Rep

Hensley Budweiser
Phoenix, AZ
05.2004 - 03.2009
  • Greeted incoming reps, screened visitors, ordered and kept supplies stocked, scheduled and interviewed, assist power points for pricing and promotions, trained on coming staff.

Education

EMT -

AAES
01.2019

Caregiver -

Cactus Wren
01.2010

Surgical Technologist -

Bryman School
01.2009

High School Diploma -

Barry Goldwater High School
01.1998

Some College (No Degree) - Social Work

Grand Canyon University
Phoenix, AZ

Skills

  • Insurance Verification
  • Medical Terminology
  • Interpersonal Relationships
  • Safety Planning
  • Grief Counseling
  • Referral Coordination
  • Crisis Assessment

Volunteer Experience

Glendale Fire Department, Phoenix, AZ, 01/01/19, Present, Crisis Team member, We support the development and operation of local programs that send volunteers to the scene at the request of first responders. These volunteers receive specialized training so they can: calm survivors and serve as liaisons with police and other officials, provide a compassionate presence to help survivors express their anguish, help convene their family, friends and clergy, help them understand what is happening and what to expect, teach them how to care for themselves and one another, refer them to agencies that provide long-term support, and provide other practical assistance as appropriate

References

References available upon request.

Timeline

Patient Financial Services Representative

Phoenix Children Hospital
01.2023 - Current

Patient Logistics

Dignity Health
08.2022 - Current

Registration Lead

Honor Health
02.2019 - Current

Front Office

Vein Specialist of Arizona
10.2016 - 05.2019

Front Office Lead/ Surgical tech

Cardio Thoracic & Vascular Surgeons
12.2013 - 10.2016

Front Office

Foothills Sports Medicine
10.2011 - 12.2013

Scheduling Rep

Simon Med Imagining
03.2009 - 10.2011

Admin Rep

Hensley Budweiser
05.2004 - 03.2009

EMT -

AAES

Caregiver -

Cactus Wren

Surgical Technologist -

Bryman School

High School Diploma -

Barry Goldwater High School

Some College (No Degree) - Social Work

Grand Canyon University
Melissa Soroka