Melissa Soto
Austin,TX
Summary
To obtain a position that will utilize and challenge my professional skills while working towards future enhancement
Overview
23
23
years of professional experience
Work History
Assistant Banker
JPMorgan Chase
Austin, TX
08.2021 - Current
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Performed various clerical tasks and organized office areas to promote productivity.
- Conducted deposits as well as withdrawals.
- Notary License/Stamp
- Performed wires for clients, re-pinned debit cards, ordered checks, etc
Property Manager
Arbor Properties
Austin, TX
02.2019 - 08.2021
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Completed lease applications and verifications, notifying prospects of results.
- Met with prospective tenants to show property and assess applications or sign leases.
Property Administrative Assistant
FMOC LTD.
Austin, TX
10.2018 - 11.2019
- Handling office tasks, such as filing, generating reports including leasing reports, tenant contact list, delinquency report for Property Manager to review and approve.
- Dispatch engineering to handle tenant service request.
- Assure that all maintenance issues are resolved in a timely manner and follow up with tenants to confirm completion of work.
- Prepare tenant statements for rent payment, process payment for deposit.
- Contact tenants who are paying late.
- Maintaining electronic and paper filing systems.
- Code and process invoices for payment.
- Input customer data into system, updating information regularly.
- Resolve conflicts and negotiate agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Conduct property inspections, communicate issues to local service tech or vendors.
Assistant Property Manager
CNC Investments
Austin, TX
05.2013 - 05.2016
- Responsible for Monthly close out reports
- Responsible for rent collections and budgeting
- Oversaw and trained all leasing staff
- Oversaw maintenance and contractors
- Assisted Manager with resident related issues
- Processed all resident renewals
Assistant Property Manager
Grey Star Management
Austin, TX
06.2010 - 05.2013
- Responsible for all monthly rent collections
- Resposible for monthly close out reports
- Assisted Manager with resident related issues
- Conducted property tours, processed potential resident applications
- Processed all evictions and writ of possessions
- Assisted in property events
Assistant Property Manager
CNC Investments
Austin, TX
03.2008 - 06.2010
- Responsible for rent collections, property budgeting, and all day to day operations
- Oversaw and trained leasing staff
- Oversaw maintenance and contractors
- Assisted in resolving all resident complaints/conflicts
- Communicated and received all approval for property operations with upper management
Assistant Property Manager
Capstone Management
Austin, TX
02.2006 - 03.2008
- Managed all rent/bad debt collections
- Responsible for posting rent, bank deposits
- Processed and Approved potential residents applications
- Maintained positive resident relations
- Oversaw property upkeep, resident communications, and property events
- Resolved resident complaints and did follow up calls for maintenance issues
Property Manager
Arbor Properties
Austin, TX
05.2001 - 02.2006
- Responsible for two multi-family properties
- Supervised all office, and maintenance staff
- Managed budgeting, collections, evictions and all property operations
- Conducted property tours and guided potential residents through the renal process
- Responsible for reviewing and approving applicants
- Responsible for resident retention
Education
Physical Therapy Assistant
Del Mar College
1998
Timeline
Assistant Banker
JPMorgan Chase
08.2021 - Current
Property Manager
Arbor Properties
02.2019 - 08.2021
Property Administrative Assistant
FMOC LTD.
10.2018 - 11.2019
Assistant Property Manager
CNC Investments
05.2013 - 05.2016
Assistant Property Manager
Grey Star Management
06.2010 - 05.2013
Assistant Property Manager
CNC Investments
03.2008 - 06.2010
Assistant Property Manager
Capstone Management
02.2006 - 03.2008
Property Manager
Arbor Properties
05.2001 - 02.2006
Physical Therapy Assistant
Del Mar College