Melissa Specht
Providence Village Tx,TX
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Nutrition Services
Kettering Health
Hamilton, OH
11.2023 - 11.2024
- Provided exceptional customer service by greeting customers with a friendly demeanor and promptly addressing their needs
- Managed inventory levels to prevent shortages or excesses of coffee beans, milk, syrups, and other supplies
- Handled cash transactions accurately while using point-of-sale systems efficiently for order processing
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Efficiently restocked shelves and organized inventory to ensure products were readily available for customers
- Processed customer transactions efficiently using point-of-sale systems.
Department Supervisor
JCPenny Department Store
Fairfield, OH
01.2022 - 12.2023
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns and refunds.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built and designed large displays weekly to promote specific products.
- Communicated with managers of other departments to maintain transparency.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Coordinated scheduling and task assignments to optimize workflow efficiency.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Personal Shopper
Shipt
Hamilton, OH
08.2021 - 01.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Contributed to team objectives in fast-paced environment.
EYE Technician
Hamilton Eyecare Center
Hamilton
11.2019 - 09.2022
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured and recorded visual acuity and color vision testing.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
Cashier
Dollar General
Hamilton, OH
11.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Janitor
Baker Stevens Parraomore Funeral Home
Middletown, OH
03.2014 - 04.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampoos to clean carpeted areas in offices, lobbies and corridors.
Catering Assistant
Mary Lous Catering/Festivals (Seasonal)
Loveland, OH
05.2002 - 10.2008
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Maintained flexible work schedule to meet event needs.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Coordinated with various vendors to establish necessary supplies for events.
- Developed menus for special occasions and catered events to match theme and requirements of clients.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised food presentation and plating to enhance visual appeal.
Cashier Team Lead
Khols Department Store
Fairfield, OH
04.2006 - 11.2007
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
High School Diploma -
Hamilton High School
Hamilton, OH05-2004
Bachelor of Science - Animal Health
Unity College
05-2027
Skills
- Diagnostic Testing Attention to Detail
- Ocular Disease Detection Professionalism
- Critical Thinking Empathy and Compassion
- Merchandising
- Planograms
- Food Safety
- Recruiting
- Food Handling
- EMR Systems
- Ophthalmology Experience
- Store opening/closing procedures
- Cash handling
Certification
Driver's License
Languages
English - Fluent
Timeline
Nutrition Services
Kettering Health
11.2023 - 11.2024
Department Supervisor
JCPenny Department Store
01.2022 - 12.2023
Personal Shopper
Shipt
08.2021 - 01.2023
EYE Technician
Hamilton Eyecare Center
11.2019 - 09.2022
Cashier
Dollar General
11.2019 - 09.2020
Janitor
Baker Stevens Parraomore Funeral Home
03.2014 - 04.2019
Cashier Team Lead
Khols Department Store
04.2006 - 11.2007
Catering Assistant
Mary Lous Catering/Festivals (Seasonal)
05.2002 - 10.2008
High School Diploma -
Hamilton High School
Bachelor of Science - Animal Health
Unity College