Melissa Starkey
Grand Rapids,MI
Summary
Experienced education professional equipped to excel in leadership roles. Strong focus on team collaboration, flexibility with changing needs, and achieving results. Skilled in curriculum development, staff management, and strategic planning. Dependable, adaptable, and results-driven with passion for educational excellence.
Overview
13
13
years of professional experience
Work History
Assistant Director of Education
Ross Medical Education centers
03.2018 - Current
- Monitoring over 10 faculty and staff daily to ensure policy is being adhered to
- Maintaining the requirements of the company curriculum
- Preparing lesson plans and daily learning activities
- Conducting monthly audits to ensure campus compliance
- Compiling student academic data for regional reporting for over 100 students
- Following federal department of education guidelines in all actions and duties
- Improved overall school performance by implementing data-driven decision-making processes and continuous improvement initiatives.
- Led professional growth initiatives for staff members through personalized coaching sessions, peer observations, and ongoing feedback mechanisms.
- Promoted a positive school culture by advocating for inclusivity, diversity, and equity in all aspects of the educational environment.
- Served as a trusted mentor and advisor to fellow educators, providing guidance on best practices in curriculum design, classroom management, and student engagement strategies.
Referral Coordinator
Spectrum Health Gynecologic Oncology
10.2016 - 12.2017
- Managing all incoming and outgoing referrals
- Obtaining prior authorizations for referrals
- Answering phones
- Triaging patient phone calls
- Coordinating all documentation requested by all the providers in our practice
- Screening all incoming referral charts for medical necessity
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Lead Medical Assistant
Concentra Urgent Care
04.2012 - 10.2016
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
Education
Bachelor of Science - Business Administration
Purdue Global
Indianapolis, IN08-2020
Skills
- Inclusive education
- Collaborative learning
- Faculty management
- Educational leadership
- Academic advising
- Budget administration
- Cross-functional coordination
- Education administration
- Staff development
- Student counseling
- Student retention
- Classroom evaluations
Timeline
Assistant Director of Education
Ross Medical Education centers
03.2018 - Current
Referral Coordinator
Spectrum Health Gynecologic Oncology
10.2016 - 12.2017
Lead Medical Assistant
Concentra Urgent Care
04.2012 - 10.2016
Bachelor of Science - Business Administration
Purdue Global
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