Melissa Starks
Riverview,FL
Summary
Highly experienced and focused management professional with 20+ years of rich experience in human resources and administrative operations. Strong problem solving and decision-making skills with the ability to develop and implement effective action plans. Extremely versed in all areas of personnel management and delivers excellent service. Independently conducts job analysis, Goal-oriented, calm, patient and dedicated professional. Demonstrates in-depth knowledge and experience in the coordination of all aspects of personnel administration to include postal and finance operations. Professional with strong focus on contract management and negotiation. Skilled in risk assessment, regulatory compliance, and vendor relations. Effective collaborator known for delivering results and adapting to changing needs. Known for reliability, communication, and analytical thinking. Commitment to detail in doing the job right the first time in completing all projects and tasks. Excellent communication and presentation skills. A team leader, team player, providing motivation and training by example.
Overview
7
7
years of professional experience
Work History
Human Resources Records Manager
Quality Innovations.
03.2016 - 05.2022
- Company Overview: Army Personnel Processing Center
- Provides courteous and professional administrative assistance to all Army Special Operations and Support Elements on MacDill Airforce Base
- Manages Soldiers in/out processing, records maintenance, and 100% monthly assigned
- Consult and advise management concerning fact findings or issues that arise from assigned program areas or from assessments performed such as during Soldier Annual Records Review or Individual Record Brief’s
- Advisor to the Brigade Commander, Executive Officer, and the Supervisory Staff Administrator on all personnel administrative and finance related matters
- Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
- Established a secure document destruction process, safeguarding sensitive information from unauthorized access.
- Successfully managed large-scale records relocation projects, ensuring minimal disruption to business operations.
- Served as the primary liaison between Records Management department and other internal stakeholders such as IT, Legal, HR departments to ensure seamless integration of systems and processes.
- Reduced operational costs by negotiating favorable contract terms with vendors for storage facilities and software solutions.
- Oversaw the preservation of historical documents, maintaining organizational knowledge for future generations.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Conducted regular audits of record keeping systems, identifying areas for improvement and ensuring data accuracy.
Senior Human Resource Supervisor
641st Regional Support Group
12.2014 - 01.2016
- Managed a team of 8 human resource personnel, both active duty and reserve component Soldiers, providing administrative support to two battalions and 22 subordinate units consisting of more than 1,800 Soldiers
- Advisor to the Brigade Commander, Executive Officer, and the Supervisory Staff Administrator on all personnel administrative and finance related matters.
- Managed active duty pay, leaves and passes; reviewed the monthly Unit Commander’s Finance Report (UCFR) to verify Soldiers finance information is accurate and up to date; collected supporting documentation for required corrections if applicable, and prepared the UCFR for the commander’s certification
- Performed quarterly staff assistant visits to subordinate companies, providing highly effective mentoring and administrative guidance on all admin personnel related matters
- Conducted job analysis to determine the needs in the HR division and provided suggestions to higher headquarters for priority, high demand positions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Education
Bachelors of Science - Business Administration
University of Phoenix
Tampa, FL06.2019
Associates of Science - Business Administration
Franklin University
Columbus, OH06.2016
Skills
- Software implementation
- Legal research
- Audit preparation
- Business analysis
- Data privacy
- Electronic records management
- Information management
References
- Ms. Denise Chavis, (407) 592-1034
- Ms. Kathy Smith, (813) 495-7546
- Ms. Marcia Smith, (678) 967-1239
Additional Training
- Information Awareness Training, 2020
- Cyber Awareness, 2020
- Cybersecurity Training, 2019
Timeline
Human Resources Records Manager
Quality Innovations.
03.2016 - 05.2022
Senior Human Resource Supervisor
641st Regional Support Group
12.2014 - 01.2016
Associates of Science - Business Administration
Franklin University
Bachelors of Science - Business Administration
University of Phoenix
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