Melissa Steinberger

Work History

Supreme CARSTAR Autobody

01.2021 - 01.2025

Resolved issues quickly to maintain productivity goals.
Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Reviewed work for quality and compliance with company standards and design specifications.
Sourced materials to keep up with production goals and meet customer demands.
Delivered direct feedback to senior management regarding project visibility and status.
Reduced waste and material costs by optimizing resource allocation and inventory management.

Maurices

08.2020 - 01.2021

Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Developed strong relationships with clients, leading to increased repeat business and referrals.
Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Monitored current trends to understand fashions and better serve customer needs.

Highland CARSTAR Autobody

01.2019 - 03.2020

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Supreme CARSTAR Autobody

08.2014 - 01.2019

Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.