Melissa Stembridge
Fountain Hills,AZ
Summary
Accomplished Operations Coordinator with a proven track record at CH Robinson for enhancing operational efficiency through expert logistics coordination and quality-oriented processes. Skilled in decision-making, efficiency and teamwork. Consistently exceeding performance metrics. Continually contributing significantly to team success and operational excellence.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
CH Robinson
Phoenix, AZ
03.2021 - Current
- Create orders and activate shipments.
- Utilize standard operating procedures.
- Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
- Follow through on customer and carrier requests such as tracking, disputes and disposition.
Technical Support Engineer
Antunes
Carol Stream, IL
08.2019 - 06.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
Quality Control Inspector
Antunes
Carol Stream, IL
06.2018 - 08.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
Lead Assembler
Antunes
Carol Stream, IL
09.2015 - 06.2018
- Enhanced product quality through meticulous attention to detail and adherence to company standards.
- Mentored new hires on company policies, procedures, and assembly techniques for successful integration into the team.
- Consistently met or exceeded production goals while maintaining high levels of quality assurance throughout the process.
- Participated in lean manufacturing initiatives that resulted in reduced waste generation and increased operational efficiency.
- Maintained accurate inventory records to prevent stock shortages and ensure timely replenishment of materials.
- Led a team of assemblers, providing guidance and support in their daily tasks and professional development.
Assembler
Antunes
Carol Stream, IL
08.2012 - 09.2015
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated with team members to improve production processes and maintain quality standards.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Education
Glenbard North High School
Carol Stream, ILSkills
- Process Implementation
- Logistics Coordination
- Quality oriented
- Task Delegation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
Timeline
Operations Coordinator
CH Robinson
03.2021 - Current
Technical Support Engineer
Antunes
08.2019 - 06.2020
Quality Control Inspector
Antunes
06.2018 - 08.2019
Lead Assembler
Antunes
09.2015 - 06.2018
Assembler
Antunes
08.2012 - 09.2015
Glenbard North High School