Melissa Stephens
Sapulpa
Summary
Developed skills in fast-paced financial environment, focusing on financial analysis and budget management. Demonstrating effective communication and problem-solving abilities. Seeking to leverage these skills in new, dynamic field for impactful contributions.
Overview
14
14
years of professional experience
Work History
Accounts Manager
Fineline Manufacturing LLC
Sand Springs, OK
12.2019 - Current
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Strengthened relationships with key clients, leading to increased repeat business.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Payroll Clerk
Fineline Manufacturing LLC
Sand Springs, OK
12.2019 - 02.2022
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Commercial Loan Assistant, AVP
SpiritBank
Sapulpa, OK
08.2010 - 08.2019
- Communicated with customers daily to request information and complete paperwork.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices in commercial lending, enabling informed decision-making when advising clients on their financing options.
- Assisted in the closure of complex commercial loans, ensuring all necessary documents were accurately prepared and executed.
- Supported loan officers with administrative assistance.
- Set up files using loan officer checklist and submitted on-time for processing.
- Answered inquiries and provided superior customer service to clients.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Education
High School Diploma -
Sapulpa High School
Sapulpa, OK07.1986
Skills
- Account management
- Cash flow management
- AP and AR management
- Accounts receivable management
- Invoicing
- Month-end reporting
- Bank reconciliation
- Payment processing
- Payment collection
- Collections
- Purchase order processing
- Customer relationships
- Customer service
Timeline
Accounts Manager
Fineline Manufacturing LLC
12.2019 - Current
Payroll Clerk
Fineline Manufacturing LLC
12.2019 - 02.2022
Commercial Loan Assistant, AVP
SpiritBank
08.2010 - 08.2019
High School Diploma -
Sapulpa High School