Melissa Stephens
Sapulpa
Summary
Developed skills in fast-paced financial environment, focusing on financial analysis and budget management. Demonstrating effective communication and problem-solving abilities. Seeking to leverage these skills in new, dynamic field for impactful contributions.
Overview
14
14
years of professional experience
Work History
Accounts Manager
Fineline Manufacturing LLC
12.2019 - Current
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Strengthened relationships with key clients, leading to increased repeat business.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Payroll Clerk
Fineline Manufacturing LLC
12.2019 - 02.2022
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Commercial Loan Assistant, AVP
SpiritBank
08.2010 - 08.2019
- Communicated with customers daily to request information and complete paperwork.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices in commercial lending, enabling informed decision-making when advising clients on their financing options.
- Assisted in the closure of complex commercial loans, ensuring all necessary documents were accurately prepared and executed.
- Supported loan officers with administrative assistance.
- Set up files using loan officer checklist and submitted on-time for processing.
- Answered inquiries and provided superior customer service to clients.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Education
High School Diploma -
Sapulpa High School
Sapulpa, OK07.1986
Skills
- Account management
- Cash flow management
- AP and AR management
- Accounts receivable management
- Invoicing
- Month-end reporting
- Bank reconciliation
- Payment processing
- Payment collection
- Collections
- Purchase order processing
- Customer relationships
- Customer service
Timeline
Accounts Manager
Fineline Manufacturing LLC
12.2019 - Current
Payroll Clerk
Fineline Manufacturing LLC
12.2019 - 02.2022
Commercial Loan Assistant, AVP
SpiritBank
08.2010 - 08.2019
High School Diploma -
Sapulpa High School
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