Melissa Stinson

• Assisted in daily store operations to ensure smooth functioning and customer satisfaction.
• Supported inventory management by organizing stock and conducting regular audits.
• Collaborated with team members to enhance product displays and merchandising strategies.
• Engaged with customers to provide product knowledge and resolve inquiries effectively.
• Maintained cleanliness and organization of the sales floor to improve shopping experience.
• Participated in training sessions to learn company policies and operational procedures.
• Monitored cash register operations for accuracy during transactions and end-of-day reconciliations.
• Implemented feedback from supervisors to continuously improve service quality and efficiency.
• Counted registers and cleaned and secured shop at end of shift.
• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
• Developed professional relationships to improve retention of key customers.
• Increased store sales by developing and implementing effective merchandising strategies.
• Collaborated with store manager on creating staff schedules to ensure optimal coverage during business hours.
• Streamlined inventory management with accurate tracking and efficient ordering processes.
• Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
• Boosted team morale by promoting a positive work environment and fostering open communication.
• Participated actively in regional meetings alongside the store manager, discussing best practices and suggesting potential solutions for common challenges faced by stores within the area.
• Actively participated in visual merchandising updates to maintain an appealing store appearance.
• Assisted in developing promotional events for increased revenue generation during peak seasons.
• Evaluated employee performance and provided constructive feedback for continuous improvement.
• Maintained clear communication channels between staff members, facilitating seamless shift handovers and minimizing operational disruptions.
• Reduced employee turnover, training new hires in company policies and procedures.
• Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
• Identified opportunities for process improvements within store operations, leading to increased efficiency across all departments.
• Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
• Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
• Implemented improved training methods for new employees, reducing onboarding time significantly while ensuring thorough understanding of job responsibilities.
• Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
• Contributed to the achievement of sales targets through consistent upselling techniques and product knowledge sharing with customers.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Trained newly hired sales team in upselling techniques.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Mentored new sales associates to contribute to store's positive culture.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Researched issues to obtain appropriate answers to customer inquiries.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Submitted reports to senior management to aid in business decision-making and planning.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Promoted business' development by building and maintaining relationships with new clients.

• Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
• Assisted with personal hygiene tasks, promoting patient independence and well-being.
• Monitored vital signs, documenting changes for nursing staff to ensure timely interventions.
• Collaborated with healthcare teams to create individualized care plans tailored to resident needs.
• Educated patients and families on health management practices, enhancing understanding of care regimens.
• Trained new staff in best practices for patient care, fostering a supportive learning environment.
• Implemented infection control procedures, ensuring compliance with health regulations and safety standards.
• Facilitated communication between patients and medical personnel, enhancing care coordination and response times.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced patient stress levels through effective communication and active listening skills.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
• Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
• Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
• Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Facilitated personal hygiene management, feeding and ambulation.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Supported needs of [Number]+ residents under long-term care.
• Transported patients between rooms and appointments or testing locations.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Upheld infection control and prevention policies across different patient-facing areas.
• Followed directions of licensed nurses to administer medications and treatments.
• Delivered high-quality care to [Type] patients in hospital facility.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
• Assisted with personal hygiene tasks, promoting patient independence and well-being.
• Monitored vital signs, documenting changes for nursing staff to ensure timely interventions.
• Collaborated with healthcare teams to create individualized care plans tailored to resident needs.
• Educated patients and families on health management practices, enhancing understanding of care regimens.
• Trained new staff in best practices for patient care, fostering a supportive learning environment.
• Implemented infection control procedures, ensuring compliance with health regulations and safety standards.
• Facilitated communication between patients and medical personnel, enhancing care coordination and response times.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced patient stress levels through effective communication and active listening skills.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
• Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
• Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.

I completed the GED program and graduated in 1997.