Summary
Overview
Work History
Education
Skills
Timeline
Licenses
Community Service
Generic

MELISSA ST JEAN

Las Vegas,NV

Summary

Experienced healthcare operations executive with a proven record of directing hospital operations, optimizing clinical and support services, and leading high-performing teams. Expert at strategic planning, organizational policy and procedure development, budget oversight, and regulatory compliance. Skilled at building collaborative relationships with governing boards, medical staff, and external partners, while fostering a culture of continuous quality improvement and high reliability. Strong focus on operational efficiency, stakeholder engagement, and maintaining survey readiness.

Overview

10
10
years of professional experience

Work History

Director of Social Services

Amore Hospice Care and Unified Hospice Care
11.2023 - Current
  • Oversee care plans for a 60+ patient home-based hospice program, ensuring alignment with business and regulatory objectives.
  • Optimized digital workflow processes using DocuSign, reducing turnaround times and increasing efficiency.
  • Led interdisciplinary collaboration to improve patient care outcomes and business performance.
  • Analyzed KPIs and performance metrics to drive operational improvements and regulatory adherence.

Chief Executive Officer

AMG Specialty Hospital
05.2022 - 10.2023
  • Directed all hospital operations, including clinical, ancillary, and support departments, optimizing staffing, budgeting, and service delivery aligned with organizational vision.
  • Developed and executed strategic initiatives to improve financial and clinical performance, and foster a culture of excellence and high employee morale.
  • Implemented cost control measures and process improvements that reduced operational expenses across 18 cost categories, resulting in a 23% decrease in total overhead within 12 months.
  • Developed and executed go-to-market plans, expanded into new revenue sources, and secured key enterprise accounts; contributing to a 25% boost in new business revenue.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Vice President of Operations

Homebase Healthcare House Calls
07.2021 - 04.2022
  • Increased company revenue by 300% in six months by leading business development and operational improvements.
  • Launched new service lines and pilot programs, and drove market expansion and innovation.
  • Enhanced workflows and operational efficiency through process improvements.

Director of Program Development

ProCare Hospice Care
03.2020 - 07.2021
  • Launched a new Hospice Inpatient Unit (IPU) in Las Vegas, navigating state and Medicare approvals and supporting team performance throughout the process.
  • Implemented an EHR system, advancing patient data management and workflow automation.
  • Spearheaded strategic initiatives to improve operational efficiency, leveraging Six Sigma methodologies and aligning with business strategies.
  • Managed budgeting, insurance contract negotiations, and ensured regulatory compliance.

Director of Business Development

Nevada Care Connect House Calls
02.2018 - 03.2020
  • Implemented organizational vision for Southern and Northern Nevada expanding house call and skilled nursing provider services, while providing mentorship and feedback to support team growth and development.
  • Negotiated strategic contracts with insurance companies and healthcare facilities, improving service accessibility and enhancing business initiatives.
  • Implemented new EHR and population management software, increasing operational efficiency and optimizing service delivery.

Director of Integrated Services

TeamHealth
07.2015 - 02.2018
  • Led hospitalist operations across multiple facilities, optimizing provider performance and patient care delivery.
  • Streamlined patient discharge processes, reducing hospital stay lengths and improving outcomes.
  • Led recruitment to expand the provider network and enhance post-acute services.

Education

Masters - Social Work, Advanced Certificate in Conflict Resolution

Syracuse University
Syracuse, NY
05.2007

Bachelor - Psychology, Minor in Management

Syracuse University
East Syracuse, NY
05.2002

Advanced Certificate - Six Sigma, Green Belt

University of Nevada
Las Vegas, NV
12.2020

Skills

  • Hospital Operations Leadership
  • Strategic Planning & Execution
  • Policy Development & Compliance
  • Budgeting & Financial Management
  • Quality Initiatives & Performance Analysis
  • Regulatory & Accreditation Readiness
  • Vendor & Contract Negotiation
  • Stakeholder Engagement & Board Relations
  • Team Development & Interdisciplinary Collaboration
  • Electronic Health Records (EHR) Implementation

Timeline

Director of Social Services

Amore Hospice Care and Unified Hospice Care
11.2023 - Current

Chief Executive Officer

AMG Specialty Hospital
05.2022 - 10.2023

Vice President of Operations

Homebase Healthcare House Calls
07.2021 - 04.2022

Director of Program Development

ProCare Hospice Care
03.2020 - 07.2021

Director of Business Development

Nevada Care Connect House Calls
02.2018 - 03.2020

Director of Integrated Services

TeamHealth
07.2015 - 02.2018

Masters - Social Work, Advanced Certificate in Conflict Resolution

Syracuse University

Bachelor - Psychology, Minor in Management

Syracuse University

Advanced Certificate - Six Sigma, Green Belt

University of Nevada

Licenses

Licensed Masters of Social Work (LMSW); Nevada, Expires 2/2027

Community Service

Amplus Academy, Governing Board Member

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