MELISSA STOCKEM
ABM Industries
Portland,OR
1
Certification
10
years of professional experience
Experienced manager known for building strong relationships and driving team engagement. Proficient in budget management, resource allocation, and stakeholder communication. Dedicated to creating a positive work culture that empowers employees and fosters growth while achieving business objectives.
Work History
Senior Project Manager / Operations Manager
9 Years 9 Months- Oversee daily operation at a diverse number of facilities.
- Develop and manage cleaning schedules, specialized projects as well as started several accounts.
- Perform regular quality control audits to ensure high standards are being met.
- Led cross-functional teams to successfully deliver janitorial and building services projects on time and within budget, enhancing client satisfaction and operational efficiency.
- Train, supervise and mentor up to 100 employees. Including coaching, reviews and disciplinary actions.
- Manage employee scheduling, including covering shifts and vacations.
- Maintain strong client relationships as the primary point of contact. Handle clients complaints, questions and requests promptly.
- Ensure compliance with OSHA, health and safety regulations.
- Handle administrative tasks like all payroll, reporting and keep detailed documentation of all accounts.
- Led cross-functional teams to deliver complex projects on time and within budget, enhancing operational efficiency and client satisfaction.
- Developed and implemented strategic project plans that aligned with organizational goals and optimized resource allocation.
- Managed multi-million dollar budgets and negotiated contracts to maximize profitability and minimize risks.
- Spearheaded continuous improvement initiatives that enhanced quality standards and compliance with industry regulations.
- Mentored and coached project managers and team members to foster professional growth and improve project outcomes.
Fleet Supervisor
5 Years 8 Months- Collaborated with building services project managers to align fleet resources with project timelines and logistical requirements.
- Developed and enforced company policies related to vehicle safety, driver conduct, and regulatory compliance, minimizing risk and liability.
- Trained and supervised a team of 20 drivers and technicians, fostering a culture of safety and accountability in fleet operations.
- Coordinated with vendors and service providers within our contracts, to ensure fleet maintenance and repairs were done in a timely manner within budget.
- Inspected vehicles both interior and exterior regularly to ensure they were clean and operating without any damage / maintenance concerns.
- Kept detailed records of all vehicles inspections, preventive maintenance, repairs including all DMV requirements.
Education
- General Studies
Skills
Project Management
Strategic Planning
Team Leadership
Resource Allocation
Operational Planning & Scheduling
Inventory & Budget Management
Supervision & Accountability
Problem Solving & Decision Making
Relationship Management
Clear Communication & Conflict Resolution
Customer service
Certification
Frontline Leadership Training 2023
LANGUAGES
English | Native
Timeline
Fleet Supervisor
ABM Industries
05.2020 - 01.2026Read More
Senior Project Manager / Operations Manager
ABM Industries
05.2016 - 02.2026Read More
Mt Hood Community College
from General Studies
Read More