Melissa Sundwall
Website Design & Business Strategist
South Jordan,UT
Summary
A results-driven professional with over five years of experience in web application design, data management, and business strategy. Highly skilled in providing technical support, troubleshooting complex software issues, and implementing data-driven solutions to enhance efficiency and user experience. Seeking to leverage a strong background in systems analysis and business process improvement to excel as an Applications Support Analyst.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Founder & Owner
Small Business
10.2023 - Current
- Performed a variety of working-level analyst functions, including troubleshooting software and data for effective business operations.
- Maintained continuous audit functions on complex transactions and accounts for accuracy.
- Served as a functional liaison between clients and technical development teams, conducting walk-throughs to ensure business and technical requirements were met.
- Administered all enhancements and defect resolutions, prioritizing tasks and communicating application problems to stakeholders.
Freelance Web Designer, Business Strategist
03.2020 - Current
- Provided application support and business solutions by designing and developing custom software platforms, including WordPress and Wix, for various clients across diverse industries.
- Managed the entire project lifecycle, from needs analysis to post-resolution follow-up, to ensure application functionality and client satisfaction. Recorded and documented the problem-solving process to inform future enhancements.
- Delivered support to end-users on a variety of software programs, troubleshooting application and software issues to ensure timely and reliable functioning.
- Provided technical expertise on data structures by setting up, implementing, and managing data measurement systems using tools like Google Analytics, GTM, and Looker Studio, supporting data mining and reporting initiatives.
- Evaluated applications for possible enhancement and implemented strategic solutions to enhance efficiency, effectiveness, and control of application systems.
Education
Website UI/UX, Data Measurement, SEO -
Online Programs / Courses
09-2021
Bachelor of Fine Arts - Ballet
University of Utah
Salt Lake CitySkills
- Application Support & Troubleshooting: Experienced in diagnosing and resolving application errors, performing post-resolution follow-ups, and debugging software programs to ensure optimal performance
- Data Management & Analytics: Expertise in data measurement, including the setup and implementation of Google Analytics (GA4), Google Tag Manager (GTM), and Looker Studio Skilled in data mining, migration, and cleansing
- Business Process Improvement: Skilled in conducting needs analysis, evaluating applications for enhancements, and recommending modifications to workflows to improve efficiency and effectiveness
- Content Management Systems (CMS): Proficient in supporting and managing applications built on platforms such as WordPress and Wix
- Project Management: Proven ability to manage projects from initial concept to completion, prioritizing tasks and administering enhancements to meet business and technical requirements
- Documentation: Adept at developing and maintaining user manuals and program documentation to support end-users
- Entrepreneurial and innovative
Timeline
Founder & Owner
Small Business
10.2023 - Current
Freelance Web Designer, Business Strategist
03.2020 - Current
Website UI/UX, Data Measurement, SEO -
Online Programs / Courses
Bachelor of Fine Arts - Ballet
University of Utah
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