Melissa Surrell
Escalon,CA
Summary
Dynamic professional with a proven track record at Daryl Dutter MD Inc, excelling in patient care and administrative duties. Recognized for exceptional attention to detail and effective problem-solving skills, I streamline workflows and enhance communication, ensuring high-quality service delivery. A fast learner, I thrive in fast-paced environments while maintaining accuracy and efficiency.
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Assistant
Wallpapers by Wendy
10.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Secretary/Apprentice Painter
Larson Painting
01.2018 - 01.2024
- Managed daily correspondence and communications to enhance office efficiency.
- Coordinated schedules and appointments for management, optimizing time management.
- Maintained organized filing system for project documentation and client records.
- Assisted in preparing reports and presentations, ensuring accuracy and consistency.
- Developed and maintained positive relationships with clients, enhancing customer satisfaction.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Prepared surfaces for painting by sanding, scraping, and cleaning to ensure optimal adhesion.
- Applied paint using brushes, and rollers to achieve desired finishes.
- Assisted in estimating project timelines and material requirements for efficient workflow.
- Conducted quality checks on completed work to ensure high standards of finish and durability.
- Coordinated with clients to understand project specifications and deliver satisfactory results consistently.
- Maintained a clean work environment by properly covering floors and furniture before starting any painting tasks.
- Ensured workplace safety with proper use of equipment, personal protective gear, and adherence to safety guidelines.
- Streamlined workflow by organizing tools and materials required for each job, ensuring easy access and reduced downtime.
- Prevented costly rework with thorough quality control checks after each job was completed, ensuring client satisfaction with the final product.
- Developed strong attention to detail through precise application of paint on various surfaces, resulting in flawless finishes.
- Improved client satisfaction by delivering high-quality painting projects on time and within budget constraints.
- Maintained excellent attendance and punctuality throughout the apprenticeship program, demonstrating commitment to learning and growing as a painter.
- Expanded knowledge of various paint brands, types, and applications through hands-on experience and guidance from experienced painters.
- Demonstrated excellent customer service skills when interacting with clients during consultations and project updates.
- Supported experienced painters in completing complex projects, gaining valuable knowledge about advanced techniques and best practices.
- Enhanced team productivity by efficiently prepping surfaces for painting, including sanding, scraping, and cleaning.
- Collaborated effectively with fellow apprentices and master painters to complete large-scale commercial projects on schedule.
- Achieved smooth transitions between different colors or textures using masking tape or other techniques to create clean, professional edges.
- Assisted in estimating job costs by measuring spaces accurately and determining necessary materials required for each project''s scope of work.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Kept accurate records of paint supplies and other materials.
- Calculated amount of paint and other materials needed for each job accurately.
- Worked holidays and weekends depending on shifting needs of project.
- Removed wallpaper and sanded surfaces to prepare for paint application.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Primed and sealed surfaces to best support paint coats.
- Taped off areas to prevent overspray and other accidents.
- Utilized brushes and rollers to create various textures.
- Interacted with clients to report progress and verify timetable for completed work.
Online Sales Processor
MJC Pirates Book Store
08.2018 - 01.2019
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer service best practices.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
Medical Assistant
Daryl Dutter MD Inc
05.2005 - 02.2013
- Managed patient scheduling and ensured efficient workflow within clinic operations.
- Assisted physicians with examinations, procedures, and patient follow-ups to enhance care quality.
- Administered medications and performed injections in compliance with safety protocols and regulations.
- Documented patient histories and maintained accurate electronic health records for streamlined access.
- Trained new staff on office protocols and clinical procedures to ensure consistent service delivery.
- Collaborated with healthcare team to coordinate patient referrals and optimize treatment plans effectively.
- Conducted routine lab tests, processed samples, and communicated results promptly to ensure timely care decisions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Manager/Lead Sandwich Maker
The Deli Station
09.2001 - 02.2004
- Led cross-functional teams to improve operational workflows and enhance productivity.
- Developed and implemented strategic initiatives to align departmental goals with organizational objectives.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Analyzed performance metrics to identify areas for improvement and drive efficiency gains.
- Oversaw project timelines, ensuring deliverables met quality expectations within specified deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised sandwich assembly operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored new staff on sandwich preparation techniques and customer service best practices.
- Streamlined ingredient inventory management, reducing waste through improved stock rotation processes.
- Monitored food safety compliance, conducting regular inspections to maintain health department standards.
- Coordinated team schedules effectively, optimizing labor resources while maintaining service quality during busy shifts.
- Contributed to a welcoming atmosphere by ensuring dining area cleanliness and proper table settings were maintained throughout the day.
- Implemented regular quality checks on ingredients to ensure freshness and prevent potential health hazards from spoiled products.
- Assisted in menu development by suggesting new sandwich options based on customer preferences and seasonal ingredients.
- Managed inventory levels, ordering necessary supplies to avoid stockouts or overstock situations.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches in a timely manner.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Cashier
Planet Video
01.2000 - 08.2001
- Processed transactions accurately and efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Managed cash drawer, ensuring accuracy in all financial exchanges.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Monitored inventory levels, assisting in restocking shelves as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reduced processing errors by meticulously following transaction procedures.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Pet Bather
Escalon Pet Grooming
01.1999 - 01.2000
- Bathed and groomed pets, ensuring thorough cleaning and comfort for animals.
- Maintained a safe and organized grooming environment by adhering to safety protocols.
- Managed pet care schedules, enhancing workflow efficiency for grooming services.
- Trained junior staff on proper bathing techniques and pet handling practices.
- Assisted in inventory management of grooming supplies, optimizing stock levels.
- Developed positive relationships with pet owners, fostering customer loyalty and satisfaction.
- Monitored pet behavior during grooming sessions to ensure safety and well-being.
- Reduced pet stress during bathing appointments by utilizing calming techniques and creating a soothing environment.
- Ensured adherence to safety protocols while handling various sizes and breeds of pets throughout the bathing process.
- Increased repeat business through exceptional customer service, attentiveness to pet needs, and clear communication with pet owners.
- Consistently met performance metrics and goals set by management for productivity, quality, and customer satisfaction ratings.
- Maintained a safe and sanitary work environment to ensure the health of both pets and staff members.
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Improved pet cleanliness by thoroughly washing, rinsing, and drying animals in a timely manner.
- Demonstrated expertise in using appropriate shampoos, conditioners, and treatments based on individual pet needs or specific skin conditions.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Reset procedure rooms between appointments and disinfected equipment.
Cashier
Big Boy
01.1998 - 07.1998
- Trained new cashiers on operational procedures and customer interaction techniques.
- Collaborated with team members to improve workflow during peak hours.
- Implemented process improvements that increased transaction speed and customer satisfaction.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, and locate items.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
Medical Assistant Certification - Medical Assisting
Maric College
Salida, CAHigh School Diploma -
Escalon High School
Escalon, CASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Data entry
- Problem-solving
- Multi-line phone systems
- Types 60 wpm
- Administrative duties
Timeline
Assistant
Wallpapers by Wendy
10.2023 - Current
Online Sales Processor
MJC Pirates Book Store
08.2018 - 01.2019
Secretary/Apprentice Painter
Larson Painting
01.2018 - 01.2024
Medical Assistant
Daryl Dutter MD Inc
05.2005 - 02.2013
Manager/Lead Sandwich Maker
The Deli Station
09.2001 - 02.2004
Cashier
Planet Video
01.2000 - 08.2001
Pet Bather
Escalon Pet Grooming
01.1999 - 01.2000
Cashier
Big Boy
01.1998 - 07.1998
Medical Assistant Certification - Medical Assisting
Maric College
High School Diploma -
Escalon High School