Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Swager

Jackson

Summary

Results-driven professional with extensive experience in front-end management and shipping operations. Known for exceptional customer service, cash handling, and training capabilities. Dedicated to fostering teamwork and ensuring compliance with safety standards.

Overview

21
21
years of professional experience

Work History

Shipping and Receiving Clerk

Production Saw & Machine
Clarklake
05.2022 - 02.2026
  • Collaborated with team members to streamline shipping and receiving workflows.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Operated computers to access information related to shipping activities.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.

Front End Manager

Menards
Jackson
05.2005 - 06.2020
  • Supervised front-end operations to ensure efficient customer service.
  • Trained and mentored team members on checkout procedures and customer engagement.
  • Coordinated scheduling for front end staff to meet peak business demands.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping, and security.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Western High School
Parma, MI

Business Administration

Baker College of Jackson
Jackson, Mi

Skills

  • Customer service excellence
  • Cash management
  • Time management
  • Shipping label preparation
  • Effective communication
  • Safety and compliance
  • Labeling accuracy
  • Certified forklift driver
  • Punctual and reliable
  • Teamwork and cooperation
  • US Driver's license
  • Data entry

References

References available upon request.

Timeline

Shipping and Receiving Clerk

Production Saw & Machine
05.2022 - 02.2026

Front End Manager

Menards
05.2005 - 06.2020

High School Diploma -

Western High School

Business Administration

Baker College of Jackson
Melissa Swager