Melissa Talavera
Albuquerque,NM
Summary
Dynamic Admission Coordinator and Staff LPN at Gentiva Hospice, skilled in optimizing patient admissions and enhancing interdepartmental communication. Proven ability in clinical documentation and customer service, fostering patient satisfaction. Adept at time management and critical thinking, ensuring compliance and safety in patient care. Committed to continuous improvement in healthcare delivery. Experienced with patient care management and team leadership in nursing setting. Utilizes critical thinking and problem-solving skills to ensure optimal patient outcomes. Track record of effective communication and collaboration with healthcare teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Admission Coordinator/Staff LPN
Gentiva Hospice
08.2023 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
Licensed Practical Nurse ER
Presbyterian Hospital
01.2023 - 08.2023
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Patient Care Technician
University of New Mexico Hospitals
08.2007 - 09.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Assisted nursing staff with medical procedures to support patient care plans.
- Documented patient information and care activities in electronic health record.
Education
Associate of Applied Science - Business Administration And Management
Centra New Mexico Community College
Albuquerque, NM08-2026
Licensed Practical Nurse
Brookline College
Albuquerque, NM12-2022
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM04-2018
Skills
- Patient care
- Clinical documentation
- Team collaboration
- Customer service
- Time management
- Infection control
- Critical thinking
- Multitasking and organization
- Decision-making
- Schedule coordination
- Problem-solving
- Workflow management
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Admission Coordinator/Staff LPN
Gentiva Hospice
08.2023 - Current
Licensed Practical Nurse ER
Presbyterian Hospital
01.2023 - 08.2023
Patient Care Technician
University of New Mexico Hospitals
08.2007 - 09.2022
Associate of Applied Science - Business Administration And Management
Centra New Mexico Community College
Licensed Practical Nurse
Brookline College
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
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