Melissa Teran
Fair Lawn
Summary
Driven Retail Department Manager with proven experience in maximizing sales, improving customer satisfaction, and driving operational improvements. Possess strong leadership skills, coupled with the ability to train and motivate staff to exceed targets. Have consistently made significant impacts in previous roles through strategic planning and execution of effective sales and marketing campaigns.
Overview
26
26
years of professional experience
Work History
Retail Sales Manager
REI Co-op
Paramus
03.2022 - Current
- Manage Hardgoods department, encompassing action sports and camping categories.
- Spearhead efforts to boost the store's Membership sales and Credit Card applications, contributing to enhanced overall store performance.
- AOR: Visual Merchandising, ensure the execution and completion of store Floorsets and uphold impeccable visual merchandising standards throughout store.
- Align with company vision, communicate strategies, and acknowledge and encourage team achievements.
- Harnessed data-driven insights, tools, and reports to drive impactful business adaptations, leading to a demonstrable uptick in both sales and service metrics.
- Leverage strong interpersonal and managerial skills to foster collaborative environment among team members and align departmental goals with company objectives.
- Create weekly and monthly reports on store performance and sales objectives.
Sales Lead Keyholder
The Disney Store
Paramus
07.2015 - 09.2021
- Part of Management team that spearheaded business strategies aimed at stimulating growth, boosting revenue, and maximizing customer satisfaction.
- Utilized interpersonal skills to calmly resolve customer complaints and prevent escalations.
- Prepared detailed reports on buying trends, consumer needs, and profits for senior management review.
- Trained new team members on sales techniques and store procedures.
- Ensured visual merchandising standards were met for optimal product presentation.
- Supported marketing plans and arranging in-store promotional displays that facilitated guest engagement, expanded store traffic, and elevated brand profile.
- Led, trained, and mentored cast members towards exceeding targets and enhancing productivity levels.
Sales Lead Keyholder
Janie & Jack
04.2010 - 12.2012
- Managed cash register operations, ensuring accurate transactions and secure cash handling.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Frequently received positive customer service reviews via email surveys.
Shift Supervisor
Starbucks Coffee Company
04.1999 - 06.2009
- Supervised daily operations and ensured adherence to company standards.
- Enforced health and safety protocols to maintain a clean environment.
- Ensured production and services ran smoothly, handled difficult customers, and promoted exceptional service according to customer expectations.
- Maintained a tidy and organized workspace stocked with essential supplies.
- Responded quickly to emergencies, crises, and unexpected problems during shifts.
- Trained new partners on customer service and operational procedures.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
High School Diploma -
Bogota High School
Bogota, NJSkills
- Sales & Marketing
- Brand Awareness
- Visual Merchandising
- Customer Service
- Inventory Management
- Team Leadership
- Staff Training & Development
- People Management
- Communication
- Conflict Resolution
- Problem-solving
- Strategic Planning
Timeline
Retail Sales Manager
REI Co-op
03.2022 - Current
Sales Lead Keyholder
The Disney Store
07.2015 - 09.2021
Sales Lead Keyholder
Janie & Jack
04.2010 - 12.2012
Shift Supervisor
Starbucks Coffee Company
04.1999 - 06.2009
High School Diploma -
Bogota High School