Gladys Mendez
Holly Springs,NC
Summary
A knowledgeable Customer-friendly Manager who routinely interacts with customers and deals with various customer service issues in a professional manner. Skilled at working in the retail cosmetics and beauty industry. Specializes in evaluating the effectiveness of various beauty products and stocking what customers prefer.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
ULTA BEAUTY
Holly Springs, NC
01.2022 - 01.2023
- Promoted to Retail Sales Manager
Merchandise and Service coordinator
Ulta Beauty
Holly Springs, North Carolina
01.2020 - 01.2022
- In charge of execution and implantation of merchandising
- Supervises the sales floor, and insures the team is being coached the correct way in order to drive sales, guest loyalty, credit, and salon performance
- Ability to process, receive, and lead a team in order store replenishment is stocked and rotated correctly weekly/daily
- Operates to store standards & company assets
- Does daily inventory & stock control check to insure the store is minimizing product loss
- Works & supports the Retail Operations Manager with re-merchandising store, planogram resets, inventory, and prices changes
- Delivers strong collaboration with management partners for continuous improvement in other management fields.
Salon Guest Coordinator
Ulta Beauty
Holly Springs, North Carolina
01.2018 - 01.2020
- Confirmed & left confirmation voicemails for upcoming appointments throughout the week
- Was in charge of maintaining a clean salon, and was able to keep things stocked for the stylists while providing guest service to the clients in the waiting area
- Processed weekly salon orders
- Continuous mobility
LINE SERVER
QUDOBA
Apex, North Carolina
01.2016 - 01.2017
- Prepared food before opening hours, while using safety precautions
- Kept an organized work environment
- Ability to work under pressure, and lead a team during rush hours.
HOSTESS
IHOP RESTAURANT
Apex, North Carolina
01.2015 - 01.2016
- Monitored the dining room area and guest flow to maximize the table usage and condense wait times
- Was in charge of processing to go orders, and insuring the guest maintained a great guest experience.
Education
Skills
- Bilingual
- Time Management
- Organizational Skills
- Visual Merchandising
- Customer Focus
- Operational excellence
- Inventory Management
- Problem Solver
- Skilled multi-tasker
- Planning ahead
- Sales & Marketing
- Team Leader
- Technical Skills
Timeline
Retail Sales Manager
ULTA BEAUTY
01.2022 - 01.2023
Merchandise and Service coordinator
Ulta Beauty
01.2020 - 01.2022
Salon Guest Coordinator
Ulta Beauty
01.2018 - 01.2020
LINE SERVER
QUDOBA
01.2016 - 01.2017
HOSTESS
IHOP RESTAURANT
01.2015 - 01.2016