MELISSA TERWILLIGER
Laingsburg,MI
Summary
PROFESSIONAL SUMMARY
Skilled phlebotomist with 29 years of experience in hospital and fast-paced clinical environments. Proficient in venipuncture, capillary draws, and maintaining universal precautions. Demonstrated ability to prepare accurate documentation while maintaining HIPAA compliance. Compassionate and patient-focused professional who builds rapport to ensure quality care and patient comfort.
Overview
29
29
years of professional experience
Work History
Phlebotomist
Biotech Clinical Laboratories
Novi, MI
05.2022 - Current
- Collect blood, urine, stool, and swab samples using appropriate collection procedures.
- Dispose of biohazardous materials in accordance with applicable laws and standards.
- Document specimen routing from collection through laboratory analysis.
- Prepare documentation and communicate effectively with internal departments and external offices.
- Trained in patient registration and specimen preparation.
- Ensured accurate labeling and processing of specimens for timely analysis and reporting.
- Maintained equipment and supplies, optimizing inventory management for operational efficiency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Phlebotomist
Memorial Healthcare Hospital
Owosso, MI
08.2013 - 12.2021
- Collected biological specimens using proper procedures and maintained safety protocols.
- Ensured documentation accuracy and compliance with standards.
- Mentored new hires and supported team development.
- Set up microbiology specimens for testing and coordinated with laboratory staff.
- Supported patient registration and specimen preparation tasks.
- Ensured accurate labeling and processing of specimens for timely analysis and reporting.
- Maintained equipment and supplies, optimizing inventory management for operational efficiency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Verified proper storage and transportation of specimens to laboratories.
Phlebotomist
McLaren Greater Lansing & McLaren Orthopedic Hospital
Lansing, MI
11.1997 - 07.2012
- Collected and processed blood, urine, stool, and swab samples according to clinical standards.
- Maintained safety and infection control practices.
- Trained phlebotomy students in proper techniques and patient care.
- Managed documentation and facilitated communication between departments.
- Ensured accurate labeling and processing of specimens for timely analysis and reporting.
- Maintained equipment and supplies, optimizing inventory management for operational efficiency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed laboratory tests to assist physicians in diagnosis.
Education
Certificate of Completion in Medical Assisting - Medical Assistant
Ross Medical Education
Lansing, MI11.1997
Skills
- SKILL HIGHLIGHTS
- Patient Care, Physical Acumen, Problem Resolution, Time Management, Patient Needs Priority, Clinical Acumen, Document Organization, Medical Terminology
Timeline
Phlebotomist
Biotech Clinical Laboratories
05.2022 - Current
Phlebotomist
Memorial Healthcare Hospital
08.2013 - 12.2021
Phlebotomist
McLaren Greater Lansing & McLaren Orthopedic Hospital
11.1997 - 07.2012
Certificate of Completion in Medical Assisting - Medical Assistant
Ross Medical Education