Melissa Thigpen

Interacted with customers to help with familiarizing the benefit of the products made in store. And help build sales of customer purchases.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Trained team members in successful strategies to meet operational and sales targets.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.