Helen Hall
Atlanta,GA
Summary
Dynamic Leasing Consultant with a proven track record excelling in customer service and property marketing. Skilled in building rapport and facilitating seamless move-ins, I effectively increased tenant satisfaction by addressing concerns promptly. Adept at leveraging market trends to maintain high occupancy rates and enhance community engagement.
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
9
9
years of professional experience
Work History
Concierge
Planned Companies
12.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Leasing Consultant
Greystar Property Management
11.2024 - 03.2025
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
Leasing Consultant
FPI Management
03.2016 - 08.2018
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Greeted clients, showed apartments, and prepared leases.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Education
Associate Of Arts - Business Administration
San Francisco City College
San Francisco, CA05.2016
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- CRM software
- Leasing and sales
- Sales techniques
- Property tours
- Clear communication
- Property marketing
- Market trends
- Community engagement
- Event planning
- Fair housing compliance
- Social media engagement
- Sales and marketing
Timeline
Leasing Consultant
Greystar Property Management
11.2024 - 03.2025
Concierge
Planned Companies
12.2022 - Current
Leasing Consultant
FPI Management
03.2016 - 08.2018
Associate Of Arts - Business Administration
San Francisco City College