MELISSA THROWER

• Executed order delivery processes to guarantee timely arrivals and enhance customer satisfaction.

Managed magazine subscription department operations. Handled packing and shipping for four distinct magazines distributed globally each month. Addressed customer inquiries and resolved complaints related to magazine subscriptions. Coordinated optimal shipping methods for customers, ensuring timely delivery. Processed all credit card and billing transactions for department.

Processed employee payroll using ADP payroll software. Assisted with account receivables and payables, including billing statements and reconciliation. Made daily bank deposits and updated account information in the database to support accurate customer monitoring. Managed incoming phone calls and performed office opening and closing duties.

• I was responsible for assisting 2 Senior Buyers in negotiating buys for T.V. commercial and Radio spot times within the Los Angeles and San Francisco markets. Assured all buys were confirmed with any follow-up needed. Also made any adjustments needed for billing discrepancies by approving or crediting any make-good received due to spots missed or ran out of time frame allowed. Updated and maintained our client database accordingly. Direct contact for our clients and market sales reps. Also I scheduled all business luncheons and any travel arrangements needed.

• Controlled and maintained the top 8 major accounts. Received and processed numerous phone orders daily and also handled all consumer returns, comments, or complaints. I provided proof of deliveries for all shipments. Also I processed all credit card transactions. Extensive follow thru to assure that our consumers received complete satisfaction.