Melissa Tippins-Buttry
Etowah,NC
Summary
Senior Manager with a strong track record of leading complex, multi-site operations and guiding strategic initiatives in fast-paced environments. Known for partnering across functions to align priorities, support sound decision-making, and keep initiatives moving from concept through execution. Brings a thoughtful, analytical approach to managing competing demands, identifying risks early, and communicating clearly with leaders at all levels. Experienced in applying structured operating models, financial discipline, and continuous improvement practices to deliver meaningful business results while maintaining a bias for action.
Overview
23
23
years of professional experience
Work History
Senior Manager
FedEx Express
02.2021 - Current
- Lead operations for two locations, managing site-specific challenges while maintaining consistent performance.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Provided strong leadership to enhance team productivity and morale.
- Partner with AGFS and Engineering to improve freight loading and departures, achieving a 7% service increase and reducing unproductive AM sort time.
- Leading district QDM team for increasing PPOD.
- Served as service lead for a 20-station district, driving a 5% improvement on controllable service days through data-driven follow-up.
Operations Manager
FedEx Express
04.2015 - 02.2021
- Applied QDM methodologies to redesign AM sort layouts, improving productivity and eliminating inefficiencies in workforce allocation.
- Managed weekly scheduling for over five years, ensuring optimized workforce coordination and resource utilization.
- Spearheaded initiatives to refine the hiring and onboarding process, achieving a 71% retention rate by implementing a more inclusive training program.
- Adapted daily to varying staffing, freight availability, and company resources, ensuring consistent achievement of productivity, service levels, and employee engagement.
Courier
FedEx Express
04.2003 - 04.2015
- Analyzed route logistics and recommended improvements to optimize delivery schedules and reduce delays.
- Developed a strong understanding of logistics operations and compliance, serving as a foundation for future leadership roles.
Education
Bachelor of Science - Biochemistry And Cellular And Molecular Biology
The University of Tennessee - Knoxville
Knoxville, TN05.2013
Skills
- Strategic Planning and Project Management
- Resource Allocation
- Talent Development
- Market Analysis
- Cross-Functional Collaboration
- Documentation and Reporting
- Data-Driven Decision-Making
- Proficient in Microsoft Office Suite, Power BI and Teams
Timeline
Senior Manager
FedEx Express
02.2021 - Current
Operations Manager
FedEx Express
04.2015 - 02.2021
Courier
FedEx Express
04.2003 - 04.2015
Bachelor of Science - Biochemistry And Cellular And Molecular Biology
The University of Tennessee - Knoxville