Melissa Titus
Kokomo,IN
Summary
Dynamic Clinic Manager at PatientSafe Solutions with expertise in clinical management and employee training. Successfully implemented scheduling systems that reduced patient wait times, enhancing service delivery. Proven ability to lead teams while ensuring HIPAA compliance and maintaining high standards of patient care. Committed to improving patient outcomes through effective communication and collaboration.
Overview
21
21
years of professional experience
Work History
Clinic Manager
PatientSafe Solutions
11.2020 - 06.2021
- Oversaw daily clinic operations, ensuring efficient patient flow and exceptional service delivery.
- Implemented scheduling systems to optimize staff allocation and reduce patient wait times.
- Developed training programs for new staff, enhancing onboarding processes and team performance.
- Managed budgetary constraints while maintaining high standards of patient care and clinic efficiency.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
Customer Service Representative
VXI
05.2019 - 11.2020
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer complaints, ensuring timely resolution and maintaining satisfaction levels.
- Documented interactions in CRM system, ensuring thorough record-keeping and follow-up actions.
- Collaborated with team members to identify process improvements and enhance service delivery.
- Adapted to changing priorities while maintaining high-quality service standards during peak hours.
Home Health Aide
Help At Home Health Care
10.2014 - 02.2019
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient health and reported changes to healthcare professionals.
- Administered prescribed medications following established protocols.
- Developed positive relationships with clients to enhance emotional well-being.
- Implemented individualized care plans based on client needs and preferences.
DSP
Cardinal Services Inc.
05.2011 - 10.2014
- Assisted individuals with daily living skills to promote independence and personal growth.
- Implemented individualized support plans to enhance client engagement and well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Monitored client progress, documenting changes and reporting observations effectively.
- Developed recreational activities tailored to client interests, fostering social interaction.
- Provided crisis intervention as needed, maintaining calm and supportive environment for clients.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
CNA
North Woods Village
01.2000 - 04.2005
- Assisted nursing staff in delivering patient care and support activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and safety of patient environment, ensuring compliance with health standards.
- Documented patient observations accurately to aid in care planning.
- Assisted patients with daily living activities, promoting independence and comfort.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
High School Diploma - General
Lewis Cass Jr. SAr. High School
Walton, IN05.2002
Skills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Healthcare administration
Scheduling appointments
Timeline
Clinic Manager
PatientSafe Solutions
11.2020 - 06.2021
Customer Service Representative
VXI
05.2019 - 11.2020
Home Health Aide
Help At Home Health Care
10.2014 - 02.2019
DSP
Cardinal Services Inc.
05.2011 - 10.2014
CNA
North Woods Village
01.2000 - 04.2005
High School Diploma - General
Lewis Cass Jr. SAr. High School