Melissa Tofflemoyer
Woodruff,SC
Summary
A professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Valued for positive attitude and customer-first approach.
Overview
10
10
years of professional experience
Work History
Flooring Associate
The Home Depot Inc
01.2022 - Current
- Maintaining a safe and clean work environment.
- Provide customers with information about flooring products and services.
- Troubleshooting customers projects and resolving any order fulfillment issues.
- Using multiple computer applications to order and track customers’ products and services.
- Receiving, unloading, and updating inventory.
- Using equipment in my department (e.g., blind, shelving, and carpet cutter) to customize the product to the customer’s needs.
- Keeping up with the ongoing training and certification related to the department and store.
- Operate product handling equipment (e.g., hand trucks, pallet jack, forklifts, order pickers, electric ladders, and reach-trucks).
Ambassador Program Manager
WildCare
04.2018 - 02.2021
- Daily care of 19 resident wildlife educational animals.
- Attended schools, events, and fundraisers with educational animals for organization.
- Provided, conceptualized, and created content for social media and outreach programs.
- Responsible for both state & federal permits for wildlife educational animals.
- Recruitment, training, and direct supervision of 25 volunteers.
Wildlife Educator
HawkQuest
05.2015 - 03.2018
- Daily care of 35 resident educational raptors (eagles, hawks, owls, and falcons).
- Designed & constructed raptor enclosures.
- Provided verbal presentations with raptors for schools and community outreach.
- Inventory and sales of organizations merchandise.
- Supervised & trained 30 volunteers.
Education
Bachelor of Science - Environmental Science
American Public University
Charleston, WV08-2017
Skills
- Construction Experience
- Microsoft Office Suite
- Policy & procedure improvements
- Powered Industrial Vehicle Operator
- Project coordination
- Retail experience
Timeline
Flooring Associate
The Home Depot Inc
01.2022 - Current
Ambassador Program Manager
WildCare
04.2018 - 02.2021
Wildlife Educator
HawkQuest
05.2015 - 03.2018
Bachelor of Science - Environmental Science
American Public University
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