- Kayaking
- Yoga
- I enjoy cooking for friends and family gatherings
- Baking
- Gym Workouts
- Backpacking and Hiking
- Gardening
MELISSA TOMLINSON
FAIRVIEW,TN
Summary
Professional Care Specialist with significant experience in providing high-quality support and ensuring client satisfaction. Skilled in communication, problem-solving, and empathy, with strong focus on team collaboration and achieving results. Highly adaptable and reliable, consistently meeting changing needs and exceeding expectations.
Overview
14
14
years of professional experience
Work History
DENTAL ASSISTANT (TEMP)
THE HILLS DENTISTRY
12.2024 - Current
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Took digital X-rays and intraoral photographs
- Offered gentle support and delivered compassionate care during dental procedures
- Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information
- Educated patients on proper oral care habits and disease prevention
BAKERY MANAGER
CITY LIMITS BAKERY
04.2024 - 02.2025
- Trained new employees in baking techniques, food safety standards and customer service skills
- Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods
- Recommended items to customers to fulfill bakery requests
Deli Clerk
Publix
11.2023 - 04.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
DENTAL ASSISTANT
DR. DAVID WICKNESS
09.2021 - 11.2023
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Took digital X-rays and intraoral photographs
- Prepared treatment rooms with appropriate instruments before each appointment
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs
- Followed infection-control standards and sanitization protocols to safeguard patients and staff
- Made patient reminder calls and followed up on missed appointments
- Offered gentle support and delivered compassionate care during dental procedures
- Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information
- Answered phone calls promptly and responded to inquiries regarding appointment scheduling
- Poured, trimmed, and polished study casts
DENTAL ASSISTANT
LENTZ METRO HEALTH DEPT.
11.2019 - 09.2021
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Set up dental instruments and supplies in alignment with dentist preferences
- Prepared treatment rooms with appropriate instruments before each appointment
- Followed infection-control standards and sanitization protocols to safeguard patients and staff
- Took impressions and X-rays in support of patient evaluation and diagnostic care
- Transferred instruments and provided suction during procedures
- Reviewed patient charts prior to appointments for accuracy of data entry
- Organized dental equipment and supplies to ensure efficient patient care operations
- Educated patients on proper oral care habits and disease prevention
- Disposed of hazardous waste in accordance with clinic protocols
- Participated in continuing education courses related to current dental practices and procedures
- Sterilized and disinfected instruments and set up instrument trays to assist dentist
DENTAL ASSISTANT
DR. DUNN AND POFF
02.2011 - 09.2019
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Prepared treatment rooms with appropriate instruments before each appointment
- Developed positive relationships with patients and colleagues
- Provided support to other staff members as needed during busy times at the clinic
- Took impressions and X-rays in support of patient evaluation and diagnostic care
- Reviewed patient charts prior to appointments for accuracy of data entry
- Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information
Education
Yoga Instructor Certification -
Issa
Online01-2024
Associate of Applied Science - Dental Assisting
High Tech Institute
Nashville, TN10.2007
Skills
- Personable communication
- Treatment room preparation
- Disinfection and sterilization
- Certified in CPR/AED
- Customer service
- Teamwork and collaboration
- Patient records gathering
- Stress management techniques
- Infection control procedures
- Equipment sterilization
- HIPAA compliance
- Patient intake procedures
- Patient data gathering
- Emergency response preparedness
Interests
Timeline
DENTAL ASSISTANT (TEMP)
THE HILLS DENTISTRY
12.2024 - Current
BAKERY MANAGER
CITY LIMITS BAKERY
04.2024 - 02.2025
Deli Clerk
Publix
11.2023 - 04.2024
DENTAL ASSISTANT
DR. DAVID WICKNESS
09.2021 - 11.2023
DENTAL ASSISTANT
LENTZ METRO HEALTH DEPT.
11.2019 - 09.2021
DENTAL ASSISTANT
DR. DUNN AND POFF
02.2011 - 09.2019
Yoga Instructor Certification -
Issa
Associate of Applied Science - Dental Assisting
High Tech Institute