Melissa Tomsovic
Phoenix,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Kicks Fitness
Kickapoo, Illinois
12.2022 - 08.2023
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Maintained accurate records of all transactions in the gym's database system.
- Responded promptly to customer complaints or issues regarding the facility or equipment.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
- Developed relationships with regular customers through friendly conversation and personalized service.
Shift Leader
Smoothie King
Peoria, Illinois
10.2021 - 01.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Richwoods High School
Peoria, Illinois04-2022
Skills
- Cash control
- Team building and supervision
- Employee Training
- Guest Relations
- Credit and cash payments
- Sales expertise
- Time Management
- Listening Skills
- Cash Handling
- POS System Operation
- Flexibility, Adaptability, and Teamwork
References
References available upon request.
Timeline
Front Desk Manager
Kicks Fitness
12.2022 - 08.2023
Shift Leader
Smoothie King
10.2021 - 01.2023
High School Diploma -
Richwoods High School
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