Melissa Tornstrom
Lodi,CA
Summary
Highly skilled Phlebotomist with 8 years of experience in healthcare settings. Provides passionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing specimens. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Laboratory Assistant II (Phlebotomist)
Kaiser Permanente
10.2016 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Collaborated with interdisciplinary teams to achieve project goals within specified timelines and resource constraints.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Assisted in the development of new laboratory protocols, optimizing experimental methods for accurate results.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Collaborated with other departments to establish cohesive laboratory operations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood specimens via venipuncture using a straight needle, winged infusion set, as well as a syringe.
- Performed pediatric blood draws via venipuncture or capillary collection methods
- Proficient in processing many different types of specimens and preparing them for Clinical Laboratory Scientists.
- Proficient in the processing of microbiology samples.
- N95 Fit Tested and proficient in donning and doffing procedures for infection prevention in isolation rooms
- Processed specimens according to priority
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Participated in lab meetings and project presentations.
- Monitored and documented safety standards to verify compliance.
Salon Manager
Petsmart
08.2008 - 08.2016
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Boosted sales of products by creating attractive displays and offering personalized recommendations based on client needs.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Implemented measures to improve employee retention rates by offering competitive salaries, benefits packages, and opportunities for advancement within the company.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Prepared billings and estimates for customers.
- Ensured pet safety and employee safety was handled with the utmost priority and resolved any safety issues promptly.
- Worked side by side with our in-house veterinarian to resolve pet incidents that needed veterinary care and communicated with the pet parents.
Education
Some College (No Degree) - General Education
Diablo Valley College
Pleasant Hill, CACertificate of Completion - Phlebotomy
Contra Costa Medical Career College, Inc.
Antioch, CA09.2016
Skills
- Lab Safety Protocols
- Venipuncture
- Patient Care
- Order of Draw
- Specimen Processing
- Sample Preparation
- Centrifugation Techniques
- Attention to Detail
- Laboratory Information Systems
- Laboratory work competency
- Interpersonal and written communication
- Infection Control
Certification
CPT 1- Certified Phlebotomy Technician, Licensed through the California Department of Public Health
Timeline
Laboratory Assistant II (Phlebotomist)
Kaiser Permanente
10.2016 - Current
Salon Manager
Petsmart
08.2008 - 08.2016
Some College (No Degree) - General Education
Diablo Valley College
Certificate of Completion - Phlebotomy
Contra Costa Medical Career College, Inc.