MELISSA TORRES

• Communicated with customers daily about freight movements and pickup/delivery timetables.
• Offered friendly and efficient service to carriers, handled challenging situations with ease to ensure freight was picked up and delivered on time.
• Tracked freight orders across the US and notified customers of status or potential delays.
• Developed and maintained positive carrier relations and coordinated with team members to properly handle requests and questions.
• Planned load shipments based on customers requirements using transportation management systems.

• Coordinate efficient routes for optimal delivery scheduling and maximum daily performance.
• Deliver packages to customer doorsteps and business offices.
• Communicate customer complaints, requests and feedback to company management for swift resolution.
• Operate vehicle safely in highly congested areas with no traffic violations.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.

• Sorted and organized files and spreadsheets.

• Delivered clerical support by handling a range of routine

and special requirements.

• Interacted with tenants by phone or in-person to provide

information.

• Built rapport with tenants to facilitate a trusting

relationship and provide a setting conducive to growth.