Melissa Torres
Houston,TX
Summary
Newly licensed adjuster, versed in managing appointment-based schedules and maintaining accurate records. Cultivated loyal clientele and retains satisfaction with exceptional service and loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pet & House Sitter
Rover.com
Houston, TX
11.2018 - Current
- Develop and maintain long-lasting relationships with clients, taking care of their pets and home with utmost respect while they are away
- Communicate with clients regularly on the status of their pets and home, sending photos and detailed report cards for each visit
- Go above and beyond to keep my clients home safe and secure
- Work independently and efficiently, possessing valuable time management skills, navigating driving routes and adhering to a schedule
Title Runner
The Title Girl, Inc.
Addison, TX
11.2017 - 11.2024
- Work independently and remotely handling sensitive documents and processing vehicle title/registration for customers in multiple counties across Texas
- Complete each deal efficiently by verifying that all documents are organized and ready for processing at the tax office, taking into consideration the unique requirements of each county
- Estimate fees and write checks to tax office; scan and organize files and receipts; communicate daily with staff in the home office
- Develop and maintain relationships with all parties involved
Office Assistant
O’Donnell/Snider Construction
Houston, TX
06.2015 - 06.2016
- Greet visitors in-person and over the phone with a friendly and welcoming demeanor
- Maintain office supplies and equipment repairs
- Create project binders and portfolios
- Maintain blueprint and sample/submittal room
Receptionist/Office Manager's Assistant
The Wingfield/Sears Group, Inc.
Houston, TX
03.2004 - 07.2009
- Involved in every aspect of a very busy architecture firm
- Calendar management, employee training, keeping the office organized and running smoothly
- Manage phone calls, meeting calendar and special projects for the Principal architect
- Communicate with various contractors, vendors and visitors
- Create and edit proposals, bid lists, blueprint archives, employee handbooks
Education
Certificate of Completion - TX All Lines Adjuster
Insurance Schools, Inc.
Houston, TX04-2025
Associate of Arts -
Houston Community College
Houston, TX01-2015
Certificate of Completion - Veterinary Technician
Houston Community College
Houston, TX01-2008
Skills
- Compassionate and empathetic toward others, loyal, and eager to help
- Work with integrity while finding solutions to problems
- Prioritize heavy workloads
- Organized, efficient, and a logical thinker
- Independent and self-motivated
- Hardworking, trustworthy, responsible
- Communicative, reliable and efficient
- Always interested in learning and expanding my horizons
Certification
- Texas All-Lines Adjuster License #3328828 (more to follow)
Timeline
Pet & House Sitter
Rover.com
11.2018 - Current
Title Runner
The Title Girl, Inc.
11.2017 - 11.2024
Office Assistant
O’Donnell/Snider Construction
06.2015 - 06.2016
Receptionist/Office Manager's Assistant
The Wingfield/Sears Group, Inc.
03.2004 - 07.2009
Certificate of Completion - TX All Lines Adjuster
Insurance Schools, Inc.
Associate of Arts -
Houston Community College
Certificate of Completion - Veterinary Technician
Houston Community College
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