Michelle Hudson
Wilmington,NC
Summary
Operations and investigations professional with extensive experience in public and private sectors, including law enforcement and client service roles. Expert in managing complex caseloads, streamlining operations, and producing comprehensive reports. Strong background in compliance, relationship management, and operational coordination, ensuring high standards of safety and service. Proven ability to communicate effectively, manage time efficiently, and solve problems calmly and professionally.
Overview
18
18
years of professional experience
Work History
Pet & House Sitter
Harper & Friends
08.2023 - Current
- Manage a portfolio of 20+ clients, delivering consistent pet and home care services including overnight stays and customized care plans
- Provide animal care including feeding, exercise, medication administration, and transportation to veterinary and training appointments
- Cultivated strong client relationships through regular updates, clear communication, and effective resolution of issues or emergencies
- Monitored and secured client properties while coordinating service appointments and maintaining household operations during absences
- Ensured safe environments for pets to promote health and well-being through daily cleaning and safety checks
Office and Operations Manager
Nature Adventure Outfitters, Inc.
08.2017 - 05.2023
- Supervised logistics, scheduling, and staff coordination, optimizing property management across multiple sites
- Directed daily operations for outdoor programs, ensuring safety and delivering high-quality customer experiences
- Coordinated educational field trips and group programs, enhancing learning experiences for up to 20 participants
- Delivered customized experiences for schools, universities, and private groups
- Led guided outdoor tours and enforced safety protocols, including emergency response readiness
Office Manager
Hutch’s Vehicle Sales
05.2013 - 07.2017
- Managed title processing to ensure compliance with legal and regulatory requirements
- Facilitated customer financing through processing credit applications and coordinating approvals
- Oversaw vehicle repairs and parts procurement to enhance operational efficiency and control costs
- Conducted market research and negotiated inventory acquisitions to support purchasing decisions
Administrative Assistant
ReadySC – Division of Economic Development
08.2014 - 01.2015
- Coordinated interview scheduling and onboarding processes, enhancing candidate experience through effective communication
- Maintained accurate records and conducted audits, ensuring data integrity and compliance with organizational standards
- Acted as the primary contact for clients, candidates, and staff.
- Supported recruitment and training operations by streamlining administrative coordination
Special Agent
South Carolina Law Enforcement Division (SLED)
03.2008 - 05.2013
- Conducted interviews, interrogations, and undercover operations involving surveillance and intelligence gathering
- Collected and examined forensic evidence, including fingerprints and impression analysis, to support criminal cases
- Coordinated multi-agency personnel for effective resolution of fraud and arson investigations
- Analyzed investigative data and produced reports for legal proceedings
- Investigated regulatory compliance and licensing issues to ensure adherence to legal standards
Education
Bachelor of Science - Criminal Justice & Sociology
Charleston Southern University
01-2007
Skills
- Pet care management
- Client relations and communication
- Operations and office management
- Inventory logistics
- Risk management
- Data analysis and research
- Report documentation
- Team leadership
- Compliance investigations
Publications
Contributor, Crime Scene Investigation, 2nd Edition (2011), Chapter 9 & revisions
Awards
- Captain’s Significant Award – South Carolina Law Enforcement Division
- Alpha Phi Sigma – National Criminal Justice Honor Society
- Alpha Kappa Delta – International Sociology Honor Society
Timeline
Pet & House Sitter
Harper & Friends
08.2023 - Current
Office and Operations Manager
Nature Adventure Outfitters, Inc.
08.2017 - 05.2023
Administrative Assistant
ReadySC – Division of Economic Development
08.2014 - 01.2015
Office Manager
Hutch’s Vehicle Sales
05.2013 - 07.2017
Special Agent
South Carolina Law Enforcement Division (SLED)
03.2008 - 05.2013
Bachelor of Science - Criminal Justice & Sociology
Charleston Southern University