Melissa Torres
Tampa,FL
Summary
Resourceful Funding Associate known for high productivity and efficient completion of tasks. Specialize in grant writing, financial analysis, and stakeholder communication. Excel in time management, adaptability, and teamwork, ensuring seamless collaboration and project success.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Funding Associate
First Help Financial
Needham, Massachusetts
04.2023 - 06.2025
- Conducted comprehensive funding research to identify potential sources and opportunities for financial support.
- Coordinated outreach initiatives to engage stakeholders and promote funding opportunities effectively.
- Assisted in preparing and reviewing funding proposals to ensure clarity and compliance with guidelines.
Customer Service Representative
Aetna, a CVS Health
Phoenix, Arizona
01.2022 - 02.2023
- Handled customer inquiries efficiently and ensured timely responses to enhance customer satisfaction.
- Resolved complex customer complaints by employing effective problem-solving techniques and active listening skills.
- Utilized CRM systems to track customer interactions and improve service delivery.
Customer Service Representative
Centerpoint Energy Inc
Houston, Texas
01.2016 - 03.2020
- Handled customer inquiries efficiently and ensured timely responses to enhance customer satisfaction.
- Resolved complex customer complaints by employing effective problem-solving techniques and active listening skills.
- Utilized CRM systems to track customer interactions and improve service delivery.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
Barista
Seattle’s best coffee
Houston, Texas
06.2011 - 12.2015
- Executed precise beverage preparation techniques to ensure high-quality drinks.
- Collaborated with team members to streamline workflow during peak hours.
- Trained new baristas on equipment usage and beverage preparation standards.
Medical Assistant
southwest primary care physician
Sugar Land, Texas
01.2010 - 12.2010
- Assisted patients with scheduling appointments and managing follow-up visits efficiently.
- Maintained accurate clinical documentation in electronic medical records for patient visits.
- Coordinated patient referrals to specialists and ensured timely communication of necessary information.
Customer Service Representative
one touch direct
Tampa, Florida
02.2006 - 12.2009
- Handled customer inquiries efficiently and ensured timely responses to enhance customer satisfaction.
- Resolved complex customer complaints by employing effective problem-solving techniques and active listening skills.
- Utilized CRM systems to track customer interactions and improve service delivery.
Education
Everest Institute
Houston, TX 01.2009 - 11.2010
Skills
- Funding proposal writing
- Grant administration
- Customer relationship management
- Patient scheduling
- Electronic medical records
- Medical terminology
- Clinical documentation
- Conflict resolution
- CRM system utilization
- Customer inquiry handling
- Bilingual communication
Languages
Spanish
Full Professional
Timeline
Funding Associate
First Help Financial
04.2023 - 06.2025
Customer Service Representative
Aetna, a CVS Health
01.2022 - 02.2023
Customer Service Representative
Centerpoint Energy Inc
01.2016 - 03.2020
Barista
Seattle’s best coffee
06.2011 - 12.2015
Medical Assistant
southwest primary care physician
01.2010 - 12.2010
Everest Institute
01.2009 - 11.2010
Customer Service Representative
one touch direct
02.2006 - 12.2009