Melissa Trembath
Kohls
Tiffin,OH
19
years of professional experience
Business-minded leader with 15+ years of experience in customer service, operations, and client relations. Proven ability to guide teams, resolve issues, and maintain accuracy in fast-paced environments. Strengths include leadership, problem-solving, and dependable follow-through.
Work History
Problem Solver
3 Years 2 Months- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Analyzed and understood situation to develop action plan.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Sales Associate
5 Months- Assisted customers with product selection, delivering knowledgeable service and tailored recommendations.
- Resolved customer questions and concerns promptly, ensuring positive shopping experiences.
- Maintained organized merchandise displays to support visual standards and product visibility.
- Replenished stock and monitored inventory levels to prevent shortages and support sales floor readiness.
- Balanced register drawers and verified transaction accuracy at shift end.
Horse Trainer
9 Years 11 Months- Conditioned horses through customized exercise routines and daily workload management.
- Evaluated behavior, movement, and soundness to adjust training plans.
- Trained horses for saddle, ground manners, and show-ring responsiveness.
- Monitored feed, water, and health observations to support horse welfare.
- Scheduled farrier and vet appointments regularly.
- Developed strong relationships with clients, providing regular updates on their horses'' progress and overall condition.
- Established a professional reputation as a reliable, skilled horse trainer capable of producing consistent results while prioritizing the safety and well-being of each equine athlete under their care.
- Collaborated closely with veterinarians to monitor the health of each horse, adjusting training programs as needed based on medical recommendations.
Billing Specialist
2 Years 1 Month- Reviewed account discrepancies and resolved billing errors with internal teams.
- Managed invoice processing and billing accuracy across client accounts.
- Coordinated billing cycles to support timely, consistent invoicing workflows.
- Maintained detailed records for charges, adjustments, and payment applications.
Branch Manager
6 Years 2 Months- Led branch operations, ensuring compliance with banking policies, procedures, and audit requirements.
- Managed daily cash handling, vault controls, and transaction accuracy across branch activities.
- Coached team members on customer service, sales behaviors, and referral generation.
- Built client relationships to expand deposit, lending, and cross-sell opportunities.
- Resolved escalated customer issues with prompt, professional, solution-focused communication.
Education
Associate of Applied Science - Accounting and Finance
No Degree - Animal Science
High School Diploma
Skills
Solution development
Problem identification
Logical reasoning
Quantitative skills
Inventory tracking
Material handling
Innovative problem-solving
Timeline
Problem Solver
Kohls
09.2023 - CurrentRead More
Sales Associate
Fat Pete's
05.2023 - 10.2023Read More
Billing Specialist
ECS Billing North
05.2014 - 06.2016Read More
Horse Trainer
Miller Boarding/Rusty Miller Show Horses
07.2013 - 06.2023Read More
Branch Manager
Huntington Bank
02.2008 - 04.2014Read More
Terra Community College
Associate of Applied Science from Accounting and Finance
Read More
Oklahoma Panhandle State University
No Degree from Animal Science
Read More
Old Fort High School
High School Diploma
Read More