Melissa Trost
Pittsburgh,PA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and cleaning roles at Sloppy Joe’s. Proven ability to enhance guest satisfaction through meticulous cleaning and effective team collaboration. Skilled in problem-solving and maintaining high hygiene standards, ensuring a welcoming environment for patrons.
Overview
22
22
years of professional experience
Work History
Cleaner
Sloppy Joe’s
Mount Washington, PA
08.2011 - 12.2025
- Managed waste disposal procedures, promoting environmental sustainability practices within the workplace.
- Collaborated with team members to enhance workflow efficiency and maintain cleanliness standards during peak hours.
- Conducted routine inspections of facility and reported maintenance issues promptly to owners, contributing to overall facility upkeep and guest satisfaction.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Bar Manager/ Bartender
Sloppy Joe’s
Mount Washington, PA
08.2011 - 12.2025
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs and have effective task delegation to reduce staff turnover rates.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Restaurant Cleaner
Rocco’s Restaurant
Pittsburgh, PA
11.2003 - 06.2005
- Maintained cleanliness of dining areas and kitchen, ensuring a safe environment for staff and patrons.
- Operated industrial cleaning equipment to efficiently sanitize floors, tables, and restrooms.
- Assisted in inventory management by organizing cleaning supplies and reporting shortages promptly.
- Improved restaurant cleanliness by thoroughly sweeping, mopping, and vacuuming floors.
- Enhanced guest experience with meticulous attention to clean and sanitize tables, chairs, and other dining areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Education
Bachelor of Science - Elementary Education
LaRoche College
Pittsburgh, PA06.2009
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Problem-solving
- Team collaboration
- Attention to detail
- Multitasking and organization
Timeline
Cleaner
Sloppy Joe’s
08.2011 - 12.2025
Bar Manager/ Bartender
Sloppy Joe’s
08.2011 - 12.2025
Restaurant Cleaner
Rocco’s Restaurant
11.2003 - 06.2005
Bachelor of Science - Elementary Education
LaRoche College