Melissa Trotter
Cincinnati
Summary
A customer service agent who is highly customer-service oriented, organized, and possesses strong time management skills. A positive team player with a talent for building productive working relationships. Years in retail and customer service. Willing to work a flexible schedule.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
DSP
RMS
05.2025 - 08.2025
- Cleaning house
- Fixing meals
- Taking client out in the community
- Providing transportation to appointments
- Assist with hygiene practices
Collections Agent
Weltman, Weinberg, and Reeses APL Cincinnati
10.2024 - 12.2024
- Managed collections for delinquent accounts, ensuring compliance with regulations and company policies.
- Negotiated payment arrangements with clients to optimize recovery rates while maintaining positive relationships.
- Utilized collection software to track account statuses and document interactions, enhancing operational efficiency.
- Conducted skip tracing to locate debtors, increasing successful contact rates for overdue accounts.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Collections
Prizm Financial
06.2024 - 08.2024
- Make payments over the phone
- Collection activity on customer accounts
- Update insurance activity/ notating accounts
- Take customer questions and complaints
Teller/ Customer service
Fifth Third Bank
03.2022 - 04.2024
- Extensive cash handling experience
- Answers customers' questions and addresses problems and complaints in person and via phone
- Builds customer confidence by actively listening to their concerns and giving appropriate feedback
- Collaborates with customer service team members to give exceptional service throughout banking experience
- Process and issue money orders and cashier's checks for customers
- Educate customer on products and services that are provided
- Process bill payments in person and over the phone
- Able to manage debit card connections
Education
Bachelor of Science - Business
University of Phoenix
Cincinnati, Ohio01.2016
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Hughes Center
Cincinnati, Ohio01.2005
Skills
Adaptive Team Player
Proficient in Microsoft Word, Excel, and PowerPoint
Strong Communication Skills
Service-oriented
Self-motivated
Courteous and Professional Demeanor
Strong Telecommunication skills
CPR certification
Relationship building
Med administration certification
Timeline
DSP
RMS
05.2025 - 08.2025
Collections Agent
Weltman, Weinberg, and Reeses APL Cincinnati
10.2024 - 12.2024
Collections
Prizm Financial
06.2024 - 08.2024
Teller/ Customer service
Fifth Third Bank
03.2022 - 04.2024
Bachelor of Science - Business
University of Phoenix
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Hughes Center