Rosalinda Fontan
Allentown,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Dsp
Lehigh Human Support Service
Allentown, PA
10.2021 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Home Health Aid
True Care Home Care
Easton, PA
03.2018 - 10.2019
- Assisted with food preparation tasks, including filling soft drinks and pouring coffee.
- Assisted patient with doctor appointments
- Assisted with home duties
- Prepared meals for patients
Package Handler
UPS
Easton, Pennsylvania
11.2018 - 01.2019
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
- Ensured packages were sealed properly.
Customer Service Representative
Eps Financial LLC
Easton, PA
12.2013 - 03.2016
- Met or exceeded revenue objectives by promoting Products to customers during service, account and sales follow-up calls.
- Tracks multiple interactions per hour for auditing, reporting and training purposes.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Reviewed customer data to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Answered 20+ inbound calls per day and directed to designated individuals or departments.
- Addressed customer service inquiries quickly and accurately.
Education
High School Diploma -
New York High
New York, NY06-2007
Skills
- Call center experience
- Organizational strengths
- Inbound and outbound calling
- Business development understanding
- Promotional support
- Technologically savvy
- Active listening
- Data management
- Adaptive team player
- Problem-solving abilities
- Customer relations
- Microsoft Office expertise
- Clerical support
- High-energy attitude
- Bilingual- Spanish
- Time management
- Problem-solving
- Fast learner
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Attentive to people
- CPR certification
- Organizational skills
Education and Training
Yes,highSchool
Languages
Spanish
Timeline
Dsp
Lehigh Human Support Service
10.2021 - Current
Package Handler
UPS
11.2018 - 01.2019
Home Health Aid
True Care Home Care
03.2018 - 10.2019
Customer Service Representative
Eps Financial LLC
12.2013 - 03.2016
High School Diploma -
New York High