Tyesha Thornton
Virginia Beach,VA
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
DSP
Majette/Cromwell
Norfolk, VA
03.2026 - Current
- Delivered personalized support to individuals with disabilities, ensuring their safety and well-being.
- Assisted clients in daily living activities, promoting independence and self-sufficiency.
- Conducted regular assessments of client conditions, adjusting support strategies accordingly.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
WAREHOUSE ASSOCIATE
Amazon
Norfolk, VA
11.2023 - 04.2026
- Load and unload trucks quickly and safely using pallet jacks and other equipment.
- Sort and organize merchandise in preparation for shipment.
- Move products and equipment to appropriate locations to maintain workspace cleanliness.
- Interact effectively with staff through ongoing communication and exchange of information.
DAYCARE TEACHER
Daycare
Norfolk, VA
01.2019 - 03.2024
- Monitored the classroom environment closely to maintain safety standards at all times.
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills.
- Created a safe, nurturing environment that fostered respect for all individuals.
- Established effective communication with parents regarding student behavior and academic performance.
- Integrated teaching methods that addressed different learning styles into daily instruction.
TELEMARKETER/ CUSTOMER SERVICE REPRESENTATIVE
Paramount Builders
Virginia Beach, VA
03.2020 - 02.2021
- Followed prepared sales script to provide accurate information about products price, features, and benefits.
- Conducted client or market surveys to obtain information about potential customers.
- Asked relevant leading questions to understand customer needs.
- Consistently exceeded weekly and monthly sales goals.
- Provided accurate product information to customers in order to meet their needs.
- Conducted outbound calls on a daily basis in order to reach predetermined goals.
Education
No Degree - Sociology
University of Ghana
Legon, GhanaBACHELOR OF ARTS (B.A.) - Sociology
Norfolk State University
Norfolk, VA, US07.2026
CERTIFICATION - undefined
Tidewater Community College
Norfolk, VA06.2022
HIGH SCHOOL DIPLOMA - undefined
Booker T. Washington High School
Norfolk, VA06.2018
Skills
- Microsoft Office
- Active Listening
- Close attention to Detail
- Appointment Scheduled
- Customer Service
- Service Orientation
- Communication Skills
- Work Ethics
- Over the phone communication
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Client documentation
- Decision-making support
- Relationship building
- Direct patient care
- Appointment scheduling
- Client transportation
- Customer service
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Call management
- Follow-up skills
- Documentation
- Microsoft PowerPoint
Certification
-Law Enforcement
Adult and Pediatric First Aid/CPR/AED
Medication Management/ Administration
Timeline
DSP
Majette/Cromwell
03.2026 - Current
WAREHOUSE ASSOCIATE
Amazon
11.2023 - 04.2026
TELEMARKETER/ CUSTOMER SERVICE REPRESENTATIVE
Paramount Builders
03.2020 - 02.2021
DAYCARE TEACHER
Daycare
01.2019 - 03.2024
HIGH SCHOOL DIPLOMA - undefined
Booker T. Washington High School
CERTIFICATION - undefined
Tidewater Community College
No Degree - Sociology
University of Ghana
BACHELOR OF ARTS (B.A.) - Sociology
Norfolk State University