Melissa Trujillo
Mission Viejo,CA
Summary
Compassionate leader with extensive experience in hospitality and community ministry. Skilled in recruiting and mentoring volunteers, delivering exceptional service, and enhancing member experiences. Committed to creating positive environments that foster personal and team growth.
Overview
3
3
years of professional experience
Work History
Volunteer Woman's Ministry Leader
Battle Cry
Rancho Santa Margarita, California
06.2024 - Current
- Lead ministry initiatives focused on connections, woman's leadership develoment and community care
- Recruit mentor and develop volunteer leaders building a strong and reliable leadership team
- Plan and execute events, gatherings that foster engagement and personal growth
- Provide one-on-one support to and guidance to woman while collaborating with church
- Strengthen community through relationship building, communication, and compassionate leadership
- leadership
Concierge Level 3
Life Time Athletic
Laguna Niguel, California
04.2024 - Current
- Deliver elevated, personlized experiences to members and guests, building strong relationships that enhance retention and satisfaction
- Act as a go-to team member, assisting newer staff with procedures, problem- solving, and service standards
- Handle escalated member concerns with professionalism and empathy, turning challenges into positive service recovery experiences.
- Recognized as a high performer with consistent reliability, professionalism, and leadership readiness
Volunteer Hospitality Coordinator
Battle Cry
Rancho Santa Margarita, California
05.2023 - 07.2024
- Provide strategic oversight of hospitality operations, ensuring an organized and welcoming experience for all attendees and voluteers.
- Manage scheduling and placement of volunteers to ensure full coverage for services and special events
- Train and onboard new volunteers, establishing clear service standards and expectations
- Develop systems that improved communication, preparedness and overall service consistency
- Foster a positive and engaged team culture that strengthened volunteer retention through weekly connect calls to all volunteers
Education
Some College (No Degree) - Child Development
Fullerton College
Fullerton, CASkills
- Trusted relationship builder with members, staff and leadership
- Frequently relied upon to support team members and uphold service standards
- Proven ability to lead without a title through influence, consistency, and professionalism
- Strong background in hospitality, people leadership, and high touch service environments
References
References available upon request.
Timeline
Volunteer Woman's Ministry Leader
Battle Cry
06.2024 - Current
Concierge Level 3
Life Time Athletic
04.2024 - Current
Volunteer Hospitality Coordinator
Battle Cry
05.2023 - 07.2024
Some College (No Degree) - Child Development
Fullerton College