Melissa Turner
Operations Management
Pickerington,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Operational Supervisor
FedEx Supply Chain Distribution
08.2016 - Current
- Lead team of 15-120 associates
- SLA
- Quality Assurance
- Outbound shipping
- Inbound receiving
- Motivated and trained employees to maximize team productivity
- Certified on reach truck, order picker, and counterbalance.
Carrier
USPS
01.2016 - 05.2016
- Used portable devices to maintain system records by scanning items delivered to homes and businesses
- Planned and cased mail in sequence of delivery for designated route
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Operations Supervisor
Innotrac Distribution Center
12.2012 - 08.2015
- JCrew, Shopko, Groupon - Supervised 12 to 25 associates
- Inbound inspection
- Client goal management
- Quality assurance
- Established and trained employees to maximize team productivity
- Processed inbound shipments with high accuracy.
Customer Service Rep
Affinion Benefits Group
04.2010 - 03.2011
- Inbound communication regarding insurance benefits
- Customer retention
- Answered customer telephone calls promptly to avoid on-hold wait times
- Fielded customer questions regarding available merchandise, sales, current prices.
Retail Store Manager
United Dairy Farmers
08.2006 - 06.2008
- Inventory control
- Accounting Management
- Hiring
- QA readiness and training
- Increased sales in my last store by 13%
- Trained team members in successful strategies to meet operational and sales targets
- Resolved customer service issues promptly.
Store Manager
Tobacco And More
09.1999 - 05.2005
- Accounting management
- Hiring
- Managed inventory control, cash control and store opening and closing procedures
- Maintained product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Business Management -
Colorado Technical College
Colorado Springs, COSkills
- Conflict Resolution
- Problem Solving
- Supply Chain Management
- Team Building
- Multitasking and Organization
- Coaching and Mentoring
- Workflow Optimization
- Warehouse Operations
Timeline
Operational Supervisor
FedEx Supply Chain Distribution
08.2016 - Current
Carrier
USPS
01.2016 - 05.2016
Operations Supervisor
Innotrac Distribution Center
12.2012 - 08.2015
Customer Service Rep
Affinion Benefits Group
04.2010 - 03.2011
Retail Store Manager
United Dairy Farmers
08.2006 - 06.2008
Store Manager
Tobacco And More
09.1999 - 05.2005
Business Management -
Colorado Technical College
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