Claudio Reyes
Carpentersville,IL
Summary
Seasoned Operational Supervisor with relevant experience in managing operational process, enhancing efficiency, and optimizing team productivity. Strong skills in leadership, decision-making, and strategic planning. Notable for improving operational workflows and implementing effective strategies to drive performance and revenue growth. Recognized for productivity and ability to complete tasks with precision and speed. Skilled in team leadership, process optimization, and inventory management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations. Highly-qualified successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Operational Supervisor
FedEx
Wheeling, Illinois
01.2021 - Current
- Supervised FedEx package handling, sorting, and loading operations.
- Coordinated daily workflow among shipping, receiving, and dispatch teams to enhance operational efficiency.
- Assigned specific tasks to staff members for efficient workflow in package scanning and trailer movement.
- Trained team members on FedEx procedures and service standards.
- Monitored safety compliance for warehouse and dock activities.
- Ensured compliance with safety regulations, company policies, and procedures.
- Maintained equipment readiness for conveyor, dock, and freight movement.
- Evaluated employee performance regularly through feedback sessions.
- Implemented cost-saving measures that optimized resource allocation across operations.
Package handler
FedEx Ground
Grayslake, IL
07.2019 - Current
- 1.)Memorized area ZIP codes and sorted packages into appropriate containers.
- 2.)Learned proper loading techniques for efficient package placement with a technique and build the walls.
- Trained on proper lifting techniques using legs instead of the back.
- 1.)Learn ZIP Codes all around the area and placed in the right container.
- 5.) Understood operation of conveyor belt systems for package handling.
- 6.) Operated and managed three conveyor belts simultaneously.
- 7.) Conducted training sessions for new package handlers.
Host
Red Robin Gourmet Burgers
Hoffman, IL
05.2018 - 06.2019
- 2.)Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- 2.)Took reservations and to-go orders by phone, answered customer questions and informed accurate wait times.
- 3.)Assisted customers by accurately taking drink orders at the table.
- 4.)Maintained cleanliness of seating area and restrooms to ensure a welcoming environment for guests.
- 4.)Monitored seating area and checked restrooms every to keep spotless.
Construction worker
J & T Brick pavers
Beach Park, IL
05.2017 - 06.2018
- 1.)Maintained grass to ensure healthy growth and aesthetic appeal.
- 2.)Developed methods for maintaining grass patterns in landscaping.
- 3.)Learned techniques for laying bricks in construction projects.
- 4.)Applied techniques to safely and efficiently cut down trees.
Cashier
Walmart
Carpentersville, IL
06.2017 - 09.2017
- Supported customer needs with attentive and skilled assistance, enhancing overall service experience.
- 3.)Promoted sales and customer satisfaction by maintaining an organized and tidy checkout area's.
- 2.)Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency.
- 4.)Trained in additional store roles such as back-up coverage to provide customers with optimal support
- Learned multiple roles to assist other sections during slow periods, maintaining service flow and efficiency.
Education
Automotive Technician And Diesel Technician - Automotive And Diesel Technician
Universal Technical Institute
Lisle, IL 06.2023 - 07.2025
High School Diploma -
Dundee-Crown High School
Carpentersville, ILSkills
- Warehouse operations
- Dock operations
- Shipping software
- Conveyor systems
- Package tracking
- Inventory management
- Logistics coordination
- Logistics oversight
- Workflow coordination
- Equipment maintenance
- Safety compliance
- Standard operating procedures
- Lean principles
- Project planning
- Team supervision
- Staff training
- Time management
- Workforce scheduling
- Resolving problems
- Problem solving
- Conflict resolution
- Effective communication
- Communication skills
- Work ethic
- Motivating team environment
- Leadership development
- Team leader
- Attention to detail
- Project planning
Accomplishments
- Operational supervisor of the year for both preload and outbound sort recognized by the district.
- - Successfully led a team of 200 employees, increasing overall productivity by 45% over 2 in a half years.
- - Trained new team members, reducing onboarding time.
- - Maintained 100% safety compliance, contributing to zero workplace incidents.
- - Recognized for outstanding performance with best unload operational, supervisor highlighting dedication and leadership.
- Employee of the year at Red Robin,
- Head of sales in credit cards at Walmart
- Basic certificate in AutoCAD engineering, helped roll out purple pathway, was a peak all star.
Timeline
Automotive Technician And Diesel Technician - Automotive And Diesel Technician
Universal Technical Institute
06.2023 - 07.2025
Operational Supervisor
FedEx
01.2021 - Current
Package handler
FedEx Ground
07.2019 - Current
Host
Red Robin Gourmet Burgers
05.2018 - 06.2019
Cashier
Walmart
06.2017 - 09.2017
Construction worker
J & T Brick pavers
05.2017 - 06.2018
High School Diploma -
Dundee-Crown High School