Melissa Uribe
Houston,TX
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
TABC certificate.
FOOD HANDLER certificate.
Overview
4
4
years of professional experience
Work History
General Manager's Assistant
Songkran Thai Restaurant
Houston, 77056
08.2021 - 12.2024
- Enhanced team engagement and performance with daily updates and informational meetings.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Collaborated with the marketing team to plan and execute promotional events.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Bartender
Etoile Cuisine Et Bar
Houston, 77056
05.2021 - 02.2022
- Made friendly conversation with customers to provide enjoyable bar experience.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Poured wine, beer and cocktails for patrons.
- Managed accurate bar tabs and processed cash and credit card transactions.
Server
Birraporetti's Friendswood
Houston
09.2020 - 10.2021
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in training new servers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
High School Diploma -
Sterling Aviation Early College High School
Houston06-2020
Skills
- Training and development skill
- Strategic planning skill
- Team leadership expertise
- Training and development background
- Staff management
- Marketing initiatives
- Menu development
Timeline
General Manager's Assistant
Songkran Thai Restaurant
08.2021 - 12.2024
Bartender
Etoile Cuisine Et Bar
05.2021 - 02.2022
Server
Birraporetti's Friendswood
09.2020 - 10.2021
High School Diploma -
Sterling Aviation Early College High School