- DIY and Home Improvement
- I enjoy helping others and giving back to the community
Melissa Vavra
Owatonna,MN
Summary
Results-driven Liquor Store Manager experienced in employee training, merchandising, and customer service. Developed strategies that increased sales and enhanced customer loyalty through effective team leadership and operational improvements. Committed to fostering positive customer interactions and driving overall store performance.
Overview
32
32
years of professional experience
Work History
Liquor Store Manager
Coborn's Inc
Owatonna, MN
01.2017 - Current
- Managed inventory levels, optimizing stock to reduce waste and enhance customer availability.
- Developed promotional strategies that increased foot traffic and boosted sales performance.
- Trained and mentored staff on product knowledge and customer service best practices.
- Oversaw daily store operations, ensuring compliance with safety and health regulations.
- Fostered a positive shopping environment by resolving customer issues promptly and effectively.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Implemented efficient scheduling practices to maintain adequate staffing levels while controlling labor costs.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
Liquor Store Clerk
Linders Liquor
03.2013 - 01.2017
- Assisted customers with product selection and provided recommendations based on preferences.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained inventory levels by restocking shelves and organizing displays to enhance visibility.
- Provided training and mentorship to new staff members on store policies and customer service practices.
Laborer Operator
Energy Economics
Dodge Center, MN
08.1994 - 08.2007
- Operated heavy machinery to ensure efficient project completion and safety compliance.
- Conducted routine maintenance on equipment, improving operational reliability and minimizing downtime.
- Collaborated with team members to streamline workflows, enhancing productivity on site.
- Monitored environmental impact of operations, implementing best practices for sustainability.
- Trained new laborers on safety protocols and operational procedures to foster a skilled workforce.
- Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
Education
High School Diploma -
Sequoyah
Tahlequah, OK05-1993
Skills
Liquor law complience
Merchandising strategies
Customer service
Inventory management
Stocking and replenishing
Employee training
Staff training
Hiring and onboarding
Scheduling
Employee motivation
Performance evaluation and monitoring
POS system operation
Teamwork
Self-motivation
Multitasking Abilities
Upselling strategies
Product recommendations
ID verification
Employee motivation
Inventory management
Delegating work
Accomplishments
- Supervised team of 16 staff members.
Interests
Timeline
Liquor Store Manager
Coborn's Inc
01.2017 - Current
Liquor Store Clerk
Linders Liquor
03.2013 - 01.2017
Laborer Operator
Energy Economics
08.1994 - 08.2007
High School Diploma -
Sequoyah