Summary
Overview
Work History
Education
Skills
Timeline
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Jason WATERWORTH

Havana,IL

Summary

Dynamic Liquor Store Manager with a proven track record of boosting sales and enhancing customer loyalty at Waterworths corner liquor INC. Expert in merchandising strategies and customer service management, I led my team to substantially reduce cash discrepancies while negotiating favorable supplier terms. Skilled in conflict resolution and team leadership, I excel in creating engaging shopping experiences.

Professional with strong background in retail management and customer service. Skilled in inventory control, sales strategy, and staff training. Known for fostering team collaboration and consistently achieving goals. Adaptable and reliable, with focus on maximizing store performance and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Liquor Store Manager

Self Employed
09.2001 - 04.2023
  • Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
  • Established clear expectations for staff performance through well-defined job descriptions, performance metrics, and ongoing feedback.
  • Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
  • Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
  • Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
  • Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
  • Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
  • Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.

Education

Havana High School
Havana, IL

Skills

  • Employee training
  • Merchandising strategies
  • Store maintenance
  • Promotional planning
  • Customer service
  • Customer assistance
  • Cash management
  • Payment processing
  • POS system operation
  • ID verification
  • Upselling strategies
  • Shipment verification
  • Product recommendations
  • Loss prevention
  • Liquor regulations and compliance
  • Spirit, wine, and beer expertise
  • Liquor law compliance
  • Identification checks
  • Credit and cash transactions
  • Conflict resolution tactics
  • Teamwork
  • Teamwork and collaboration
  • Attention to detail
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Team leadership
  • Team collaboration
  • Active listening
  • Decision-making
  • Customer service management
  • Effective leader
  • Relationship building
  • Customer relations
  • Self motivation
  • Customer relationship management
  • Inventory tracking and management
  • Schedule management
  • Inventory control
  • Continuous improvement
  • Customer retention
  • Professional demeanor
  • Risk management

Timeline

Liquor Store Manager

Self Employed
09.2001 - 04.2023

Havana High School

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Jason WATERWORTH