Louise Romine
Wesley Chapel,FL
Summary
Dynamic Liquor Store Manager with proven success at Winn Dixie, striving for sales through innovative merchandising and exceptional customer service. Skilled in employee training and loss prevention, I fostered a collaborative team environment, resulting in increased customer loyalty and operational efficiency. Committed to compliance and excellence in store management.
Overview
2026
2026
years of professional experience
Work History
Liquor Store Manager
Winn Dixie
Wesley Chapel, FL
2014 - Current
- Oversee daily store operations, ensuring compliance with company policies and state regulations.
- Managed inventory levels, optimizing stock to improve availability.
- Train staff, fostering a customer focused environment.
- Checking sales data to identify trends, informing inventory purchasing decisions.
- Developed and maintained strong vendor relationships to ensure product quality and availability.
- Boosted sales through the implementation of sampling events, engaging product displays, and strategic merchandise placement
- Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to damage or theft.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
- Implemented efficient scheduling practices to maintain adequate staffing levels
- Reduced shrinkage rates by implementing tighter inventory controls and reinforcing employee awareness of loss prevention techniques.
- Developed relationships with suppliers to secure exclusive products, and maintain consistent stock levels.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections.
- Enhanced staff productivity by providing constructive feedback, and facilitating ongoing training opportunities.
- Fostered an atmosphere of teamwork among staff members through regular communication.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Trained and guided team members to maintain high productivity and performanice.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrink.
- Managed purchasing.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices.
Skills
- Employee training
- Merchandising strategies
- Promotional planning
- Multitasking
- Effective communication
- Stocking and replenishing
- Cash management
- POS system operation
- ID verification
- Upselling strategies
- Shipment receiving
- Product recommendation
- Liquor law compliance
- Identification checks
- Spirit, wine, and beer knowledge
- Credit and cash transactions
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service relations
- Effective leader
- Relationship building
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
Timeline
Liquor Store Manager
Winn Dixie
2014 - Current