Melissa Vega-Mancinas
Winchester,VA
Overview
3
3
years of professional experience
Work History
Member Service Specialist - CCO
Navy Federal Credit Union
Winchester , VA
03.2021 - Current
- Successfully handled a high volume of inbound calls while completing requests such as cash advances, credit limits, and credit card applications.
- Utilized internal systems to ensure no identify theft, fraud or comprise actions occur in members' accounts.
- Followed up on OLCs and reached out to members and fellow teammates about resolved request and learning opportunities to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly
- Collaborated with staff members to enhance customer service experience by clarifying and submitting feedback discrepancies noticed in the manual or in training modules.
Human Resources Assistant
Integrity Staffing Solutions / Amazon
Clearbrook, Virginia
04.2020 - 03.2021
- The role consisted of being the liaison between HR and employees, ensuring smooth communication and prompt resolution of requests and questions. Converted employee status from temporary to permanent.
- Enforced attendance, work safety and company policies
- Verified and investigated employment claims and data.
- Created and completed personnel action forms for all hires, and terminations.
- Assisted with the on-boarding process of over 20 new hires
- Assisted associates where an interpreter was needed.
- Due to Amazon ending their contract with Integrity Staffing Solutions in July, I became a warehouse associate for Amazon.
Keyholder
Abercrombie & Fitch Co / Hollister Co
Springfield, VA
01.2020 - 03.2020
- Submitted reports to senior management to aid in business decision-making and planning.
- Provided sales feedback to management to address concerns in sales reports.
- Tracked and prioritized work orders to meet daily production requirements.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Used weekly financial data to analyze company growth and optimize operational strategies.
Verification specialist
Lowers Risk Group
Purcellville, VA
04.2019 - 01.2020
- Answered and directed over 120 outbound and inbound phone calls per day.
- Verified information for clients for their applicants who applied for employment, loan applications, rental agreements, and volunteer positions.
- Contacted educational institutions to verify educational information (diploma, degrees, certifications, etc.) as provided by the candidate
- Provided accurate verification services of supplied background information while adhering to each client’s specific guidelines
- Completed orders for clients from Puerto Rico and where a translator was needed.
- Properly documenting/ logging the results of each verification attempt into the proprietary computer system
Education
Bachelor’s Degree - Criminology, Law And Society
George Mason University
Fairfax, VA05.2023
Associates Degree - Criminal Justice
Lord Fairfax Community College
Middletown, VA05.2019
Skills
- Research and Analytical skills
- Advanced skill at working with and communicating with all levels of employees and management
- Fluent in Spanish
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Administrative and Office Support
- Verbal and Written Communication
- Cultural Awareness and Sensitivity
- Computer Proficiency
- Patient and Empathetic
Timeline
Member Service Specialist - CCO
Navy Federal Credit Union
03.2021 - Current
Human Resources Assistant
Integrity Staffing Solutions / Amazon
04.2020 - 03.2021
Keyholder
Abercrombie & Fitch Co / Hollister Co
01.2020 - 03.2020
Verification specialist
Lowers Risk Group
04.2019 - 01.2020
Bachelor’s Degree - Criminology, Law And Society
George Mason University
Associates Degree - Criminal Justice
Lord Fairfax Community College